Talent.com
IT Support Tech Tier 1
IT Support Tech Tier 1Radiant Global Logistics Inc • Renton, Washington, United States, 98057
IT Support Tech Tier 1

IT Support Tech Tier 1

Radiant Global Logistics Inc • Renton, Washington, United States, 98057
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

I T Support Tech Tier 1

Location : EXO - Renton, WA

Company : Radiant Global Logistics Inc

Position Type : Job Type : Full-Time (On-site)

Salary Range : $25.00 - $28.00 Hourly

Position Summary

Radiant Global Logistics is seeking a proactive, detail-oriented Onsite IT Support Technician I to join our IT Support team. This role provides direct, hands-on technical support to onsite users, assists with IT purchasing and asset management, oversees laptop imaging and deployment, and supports various IT initiatives.

The ideal candidate is passionate about technology, resourceful in problem-solving, and thrives in a fast-paced, collaborative environment.

Job duties may evolve based on business and operational needs.

Key Responsibilities

Onsite Technical Support

  • Provide in-person technical assistance for hardware, software, and network connectivity issues.
  • Respond promptly to walk-up requests, service desk tickets, and VIP user support needs.
  • Troubleshoot and resolve issues with key systems, including :
  • Windows OS, Office 365, and Outlook
  • SAP TM (logistics), SAP ECC (accounting)
  • Salesforce, CargoWise, and AS400
  • Log and maintain accurate records of support activities in the ticketing system.
  • Participate in a rotating on-call support schedule (with additional compensation).
  • Verify and audit vendor charges for accuracy and legitimacy.

Printer Support

  • Coordinate with Xerox to manage and resolve printer-related issues.
  • Ensure all devices are maintained, functional, and optimized for office use.

    • IT Purchasing and Asset Management

  • Support IT procurement and inventory tracking, including vendor communications.
  • Track the receipt, inspection, and deployment of all IT hardware and software.
  • Maintain accurate asset records and ensure equipment is properly assigned and updated.

    • Laptop Imaging & Deployment

  • Configure, image, and deploy laptops using Endpoint Central or similar tools.
  • Support both new hire and replacement device setups for employees.
  • Provide primary support for Windows-based systems, with occasional Mac OS assistance.

    • Special IT Projects

  • Participate in technology rollouts, office relocations, and system upgrades.
  • Collaborate on internal process improvements and documentation updates.

    • General IT Maintenance

  • Perform regular maintenance and software updates to ensure performance and security.
  • Monitor and respond to system alerts to proactively address issues.

    • Qualifications

    ​​Education

  • High school diploma or equivalent required.
  • Associate or bachelor’s degree in information technology or a related field preferred.

    • Experience

  • Basic understanding of computer hardware, software, and networking fundamentals.
  • Previous experience with imaging tools and IT support platforms preferred.

    • Technical Skills

  • Proficiency with Windows OS and Microsoft Office Suite .
  • Familiarity with Mac OS a plus.
  • Experience with Active Directory , basic networking, and troubleshooting utilities.
  • Knowledge of enterprise systems such as SAP TM, SAP ECC, Salesforce, CargoWise , and AS400 preferred.

    • Soft Skills

  • Strong interpersonal communication skills.
  • Excellent organizational and time-management abilities.
  • Proven problem-solving abilities and attention to detail.
  • Ability to work both independently and as part of a team.

    • Work Schedule

  • Standard schedule of 8 hours per day with required meal and rest breaks.
  • Flexibility required during critical projects or system downtime.
  • On-Call Rotation : Occurs every 6 weeks.
  • Weekdays : 5 : 30 PM – 5 : 00 AM (Monday-Thursday)
  • Weekends : 5 : 30 PM Friday – 5 : 00 AM Monday

    • Physical Demands

  • Regularly required to sit, walk, talk, hear, and use hands for keyboarding or handling equipment.
  • Occasionally required to lift or move IT equipment up to 50 lbs., with bending, stopping, or kneeling as needed.

    • Compensation & Benefits

  • Salary Range : $25.00 - $28.00 hourly
  • Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
  • Additional Compensation : On-call stipend plus pay for any hours worked during on-call shifts.

    • Featured Benefits :

  • Medical, Dental, and Vision insurance (employee and family coverage).
  • Company-paid basic life insurance.
  • Short-Term & Long-Term Disability insurance.
  • Health Savings Account with company contributions.
  • Flexible Spending Account options.
  • 401(k) retirement savings plan with 3.5% employer match.
  • 80 hours of front-loaded Sick Pay.
  • 80 hours of Vacation Pay annually, with increases based on tenure.
  • 7 paid holidays per year.
  • Employee Assistance Program (EAP).

    • About Radiant

    Radiant Logistics, Inc. (www.radiantdelivers.com) (NYSE American : RLGT) is a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

    ​​​​​​​

    As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That’s what being on our team is all about. It’s an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

    Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    Compensation details : 25-28 Hourly Wage

    PI016d72954ae7-30511-36542289

    [job_alerts.create_a_job]

    It Support Tech • Renton, Washington, United States, 98057

    [internal_linking.related_jobs]
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    US Navy • Tacoma, WA, United States
    [job_card.part_time]
    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Tier 1 Technician

    Tier 1 Technician

    Clearbridge Business Solutions • Kent, Washington, USA
    [job_card.full_time]
    At Clearbridge we solve business problems through IT.Were a fast-paced high-growth managed services provider with operations across BC Alberta and Washington partnering with businesses who need the...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    IT Technician

    IT Technician

    eTeam Inc • Bothell, Washington, United States
    [job_card.temporary]
    [filters_job_card.quick_apply]
    Position type : Contract, 6 Months contract to hire.Assists in investigating and resolving complex installations and maintenance matters of significance. Provides on-site field support to customers i...[show_more]
    [last_updated.last_updated_30]
    Desktop Support Specialist II

    Desktop Support Specialist II

    F5 Networks • Seattle, Oregon, USA
    [job_card.full_time]
    At F5 we strive to bring a better digital world to life.Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital wo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapy Assistant (PTA) - $1,237 to $1,490 per week in Spanaway, WA

    Travel Physical Therapy Assistant (PTA) - $1,237 to $1,490 per week in Spanaway, WA

    Fusion Medical Staffing • Spanaway, WA, US
    [job_card.full_time]
    Travel Physical Therapy Assistant (PTA).Facility in Spanaway, Washington.Fusion Medical Staffing is seeking a skilled Physical Therapy Assistant (PTA) for a 26-week travel assignment in Spanaway, W...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Agent

    Customer Support Agent

    VirtualVocations • Renton, Washington, United States
    [job_card.full_time]
    A company is looking for a Customer Support Agent.Key Responsibilities Handle support tickets through an online help desk for player-related questions and issues Identify areas for support artic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Operations Manager

    IT Operations Manager

    Sound Credit Union • Tacoma, WA, United States
    [job_card.full_time]
    Bachelor's Degree or equivalent exp.Sound Credit Union is currently seeking an.If you have a strong background in IT infrastructure and leadership then this position at Sound might be the ideal opp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Warehouse Computer Technician / Desk-side Support

    Warehouse Computer Technician / Desk-side Support

    RMS Computer Corporation • Kent, WA, US
    [job_card.full_time]
    W2 My client is looking for a Warehouse Technician.The Technician will also work activities such as installation, moves and changes of end user's computer equipment and peripherals to include lapto...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Support Technician (Bellevue)

    IT Support Technician (Bellevue)

    Widen the Net | B Corp • Bellevue, WA, US
    [job_card.part_time]
    We are looking for an IT support technician to support growth in both Seattle and Bellevue, they want somebody able to work in both offices. Troubleshooting Windows OS, Mac OS and Linux OS, IT netwo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Integrated Information Systems – Support Technician

    Integrated Information Systems – Support Technician

    Bethel School District 403 • Spanaway, Washington, USA
    [job_card.full_time]
    THIS POSITION IS FOR 8 HOURS PER DAY AT 260 DAYS PER YEAR.PAY FOR POSITION : PSE Salary Schedule Level 10 - $ 29.To provide specialized guidance and support to district users of the student records ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2,230 to $2,472 per week in Everett, WA

    Travel CT Tech - $2,230 to $2,472 per week in Everett, WA

    AlliedTravelCareers • Tacoma, Washington, US
    [job_card.full_time]
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Everett, Washington, 98208!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packag...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapy Assistant (PTA) - $1,344 to $1,490 per week in Spanaway, WA

    Travel Physical Therapy Assistant (PTA) - $1,344 to $1,490 per week in Spanaway, WA

    LRS Healthcare • Spanaway, WA, US
    [job_card.full_time]
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Field Support TechnicanSeattle

    IT Field Support TechnicanSeattle

    Gr8ttek • Seattle, Oregon, USA
    [job_card.part_time]
    Our mission is simple : we want to partner with you to find the right position for your future.Our SWAT team approach is based on our ability to align your expertise with our clients needs to forge ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Field Support Technician_Seattle

    IT Field Support Technician_Seattle

    Gr8ttek, LLC • Seattle, WA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its...[show_more]
    [last_updated.last_updated_variable_days]
    Platinum Support Specialist

    Platinum Support Specialist

    Symetra • Bellevue, WA, United States
    [job_card.full_time]
    Symetra has an exciting opportunity to join our Retirement Sales team as a.Platinum Sales Support Specialist.As a Platinum Sales Support Specialist, you will engage heavily with New Business to pro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Support Tech Lead

    IT Support Tech Lead

    LevelTen Energy • Seattle, Oregon, USA
    [job_card.full_time]
    We are seeking a highly motivated and experienced Helpdesk Support Lead to manage and optimize ourtechnical support operations. The ideal candidate will be a hands-on leader capable of resolving com...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapy Assistant (PTA) - $1,344 to $1,490 per week in Spanaway, WA

    Travel Physical Therapy Assistant (PTA) - $1,344 to $1,490 per week in Spanaway, WA

    AlliedTravelNetwork • Spanaway, WA, US
    [job_card.full_time]
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified Physical Therapy Assistant (PTA) in Spanaway, Washington, 98387!. Ready to start your next travel adventure? LRS Healthcare off...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Desktop Support Technician

    Senior Desktop Support Technician

    Stability Technology • Seattle, WA, United States
    [job_card.full_time]
    The Senior Desktop Support Technician is responsible for delivering high-quality end user support, workstation lifecycle management, and proactive maintenance across a hybrid Windows environment.Th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]