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Customer Experience Team Lead
Customer Experience Team LeadVirtualVocations • Ontario, California, United States
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Customer Experience Team Lead

Customer Experience Team Lead

VirtualVocations • Ontario, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Experience Team Lead.

Key Responsibilities

Coach and support a team of associates to achieve metric goals and enhance their performance

Handle customer escalations and inquiries while maintaining close engagement with customer needs

Source, interview, and train new team members while identifying continuous improvement opportunities

Required Qualifications

5+ years of experience managing customer support agents in a startup or technical environment

Experience with customer experience and analytics platforms (e.g., Zendesk Suite, Intercom)

Familiarity with Voice of Customer programs and driving feedback to product and design teams

Experience managing remote teams across different time zones

Analytical mindset with a proactive approach to identifying and addressing challenges

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Lead Customer Experience • Ontario, California, United States

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