Banking Center Manager

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades . We are a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

THE OPPORTUNITY
Are you ready to take the reins of a growing banking center and lead a team to success? First Federal is seeking a dynamic, sales driven Banking Center Manager to lead a team of sales and customer service professionals in the delivery of exceptional customer experiences while achieving operational excellence.

KEY RESPONSIBILITIES

• Drive the sales and business development efforts of the banking center to meet or exceed financial goals.
• Foster profitable customer relationships through community involvement and strategic approaches to enhance market share.
• Ensure exceptional internal and external customer experiences through effective communication and timely service delivery.
• Create a cohesive team environment and promote individual employee development.
• Maintain operational integrity and security by overseeing day-to-day operations and compliance with policies and procedures.
• Monitor ongoing customer needs, market trends, and employee performance, and provide coaching and motivation as needed.
• Represent the bank professionally internally and externally, contributing to customer relationship expansion and enhancing the bank’s image.
• Supervise banking center employees. Responsible for interviewing, hiring, and training/coaching; planning assigning, scheduling and directing work; appraising employees; rewarding and disciplining employees; addressing complaints and resolving problems.

THE IDEAL CANDIDATE

• Strong customer service and sales skills.
• Ability to work effectively with people at all levels.
• Thorough knowledge of deposit and credit banking products.
• Excellent communication, collaboration, and leadership skills.
• High attention to detail and ability to maintain confidentiality.
• Strong problem-solving abilities with tact and diplomacy.
• Previous supervisory experience strongly preferred.

QUALIFICATIONS

• Associate’s degree or equivalent from a two-year college or technical school.
• Minimum of 2 years’ experience in a financial institution, with experience as a teller, personal/universal banker, or bank manager.
• Completion of internal training curriculum in supervision, audit, and operations.

If you’re a dynamic leader with a passion for driving success, we want to hear from you! Apply now by clicking the Apply button below.

First Federal actively seeks to recruit and hire protected veterans.