Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Springfield, VA, US
Associate Team Leader

Associate Team Leader

H&R Block • Springfield, VA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #19201

    [job_alerts.create_a_job]

    Associate Team Leader • Springfield, VA, US

    [internal_linking.similar_jobs]
    Store Associate

    Store Associate

    US Government Jobs • Quantico, VA, US
    [job_card.full_time]
    Store Associates work either independently or as part of a team in any assigned retail area of a commissary store within the Defense Commissary Agency (DeCA) system, performing a variety of duties ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    ICAM Technical SME Associate Director

    ICAM Technical SME Associate Director

    Guidehouse • Tysons Corner, Virginia, USA
    [job_card.full_time]
    Ability to Obtain Public Trust.Our Cybersecurity consultants are a team of business integrators with extensive consulting and industry experience who help our clients solve their complex business i...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Back of House Team Member Part Time Night Shift

    Back of House Team Member Part Time Night Shift

    Chick-fil-A - Central Park • Fredericksburg, VA, US
    [job_card.full_time] +1
    Thank you for your interest in a great career opportunity with Chick-fil-A.Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the be...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Survey Team Lead

    Survey Team Lead

    ICF • Reston, Virginia, USA
    [job_card.full_time]
    The Team Lead reporting to the Data Collection Supervisor will provide leadership and execution for a Call Center focused on Outbound Data Collection for Survey Research. The successful candidates r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Overnight Inbound Operations Team Leader

    Overnight Inbound Operations Team Leader

    Target • Falls Church, VA, US
    [job_card.full_time]
    Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture. Experts of operations, process and efficiency who enable a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Director, Technology Services

    Associate Director, Technology Services

    George Mason University • Fairfax, VA, United States
    [job_card.full_time]
    Associate Director, Technology Services .Auxiliary Services and Operations.Not eligible for visa sponsorship.The purpose of Auxiliary and Business Services (ABS) is to support the overall mission o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    NP - Family

    NP - Family

    Spotsylvania Regional Medical Center • Fredericksburg, VA, United States
    [job_card.full_time]
    Spotsylvania Regional Medical Center.Advanced Practice - NP (Nurse Practitioner) - Fredericksburg, VA.Spotsylvania Regional Medical Center. Our hospital employed, busy multi-specialty practice is se...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Leader

    Team Leader

    Tractor Supply Company • Fredericksburg, VA, United States
    [job_card.full_time] +1
    Team Leader • •Overall Job Summary • • The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectiv...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Back of House Team Member Full Time Opening Shift

    Back of House Team Member Full Time Opening Shift

    Chick-fil-A - Central Park • Fredericksburg, VA, US
    [job_card.full_time] +1
    Thank you for your interest in a great career opportunity with Chick-fil-A.Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the be...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate, Learning & Development

    Associate, Learning & Development

    HITT Contracting • Falls Church, VA, US
    [job_card.full_time]
    Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or care...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Structural Team Leader - Specialty Engineering

    Structural Team Leader - Specialty Engineering

    Jobot • Fairfax, VA, US
    [job_card.permanent]
    Structural Team Leader / 401K Match / Great Benefits / Land Development.This Jobot Job is hosted by : Haley Lucas.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Team Leader

    Customer Support Team Leader

    VirtualVocations • Manassas, Virginia, United States
    [job_card.full_time]
    A company is looking for a Customer Support Team Leader.Key Responsibilities Drive team performance across key metrics such as CRI, CSAT, Retention, and Expansion Manage team operations, includi...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Team Lead

    Team Lead

    CAVA • Fairfax, Virginia, USA
    [job_card.part_time]
    AtCAVA we love what we do and we try and make every day as fulfilling as thelast.Our restaurants need Team Members to make the magic happen every matters and were here to celebrate your growth.Wit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Lead

    Team Lead

    Mosaic • Fairfax, Virginia, USA
    [job_card.part_time]
    AtCAVA we love what we do and we try and make every day as fulfilling as thelast.Our restaurants need Team Members to make the magic happen every matters and were here to celebrate your growth.Wit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Associate

    Customer Service Associate

    Wawa, Inc. • Fredericksburg, VA, US
    [job_card.full_time]
    We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Dining Associate

    Patient Dining Associate

    Sentara • Woodbridge, VA, United States
    [job_card.part_time]
    Sentara Northern VA Medical Center is looking for a Part-time Patient Dining Associate.Mondays) and Rotating weekends.Responsible for patient meal service food on assigned units.Communicates patien...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Team Leader

    Associate Team Leader

    H&R Block • Fredericksburg, VA, US
    [job_card.full_time] +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Lead (Plank Road)

    Team Lead (Plank Road)

    Rappahannock Goodwill Industries Inc • Fredericksburg, VA, United States
    [job_card.full_time]
    Rappahannock Goodwill Industries (RGI) is searching for.As a Team Lead you will assist in the supervision of the sales floor and processing department in absence of management, assuring goods are m...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]