Document Analyst

Document Analyst

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Document Analyst to join our team!

Reporting to the AVP, Document Management, this position analyzes loan documents, ensuring the integrity and compliance of all mortgage documentation. This role is responsible for scrutinizing complex financial documents, ensuring adherence to regulatory standards, and enhancing the documentation processes.

This position requires a strong level of analytical acumen and meticulous attention to detail, as they are expected to prepare detailed reports and summaries of document findings and status updates for management. The Document Analyst will directly impact the efficiency and reliability of our loan processing, contributing to our reputation for excellence in the mortgage industry, and positively impact document management operations to deliver exceptional service to our clients.

Qualifications include :

• Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma / GED) required
• 2+ years' experience in mortgage document management roles required
• 2+ years of experience in the financial services or mortgage industry
• 3+ years' experience in a document analysis role
• Demonstrated experience working successfully in a fast-paced work environment
• Prior experience successfully managing analysis-related projects and initiatives with cross-functional teams is preferred
• Strong customer service skills
• Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Solid interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Strong decision-making skills with the ability to appropriately exercise good judgment
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service / client orientation
• Results orientation
• Strong attention to detail
• Strong compliance orientation
• Flexible, open to change, and able to learn new things quickly
• Collaborative work style; team-oriented
• Self-directed; ability to proactively ask questions and surface issues / concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business and financial acumen

Submit your resume to learn more.

Featured benefits :

Compensation :

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify.