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Customer/Sales Support Broker - Remote / Telecommute
Customer/Sales Support Broker - Remote / TelecommuteCYNET SYSTEMS • San Francisco, CA, US
Customer/Sales Support Broker - Remote / Telecommute

Customer/Sales Support Broker - Remote / Telecommute

CYNET SYSTEMS • San Francisco, CA, US
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  • [filters.remote]
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Job Description:



Pay Range: $27.97hr -$32.97hr



Essential Functions:

  • 25% Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints.

  • Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals.

  • Develops understanding of commission related issues.

  • 20% Serves as market segment product expert.

  • Remains current on all legislative changes and regulation updates and communicates to appropriate departments within client to insure consistent information dissemination corporate-wide.

  • Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.

  • 20% Develops and maintains a strong relationship with internal Client staff and account support staff to identify and resolve sales related inquires and escalations.

  • Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.

  • 20% Provides regular updates to management with regard to identified and outstanding issues.

  • Works with internal teams and external vendors to facilitate, monitor and track issues and escalations.

  • Serves as liaison between sales teams and management.

  • 15% Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.


Qualifications:


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education Level:


  • High School Diploma.


Experience:


  • 3 years experience working in Sales or Customer Service.


Preferred Qualifications:


  • Proven experience in generating additional leads and market value for the company.


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CustomerSales Support Broker Remote Telecommute • San Francisco, CA, US

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