CREATIVE SUPERVISOR

Summary:

As the Creative Supervisor you will lead and oversee a team of designers while also serving as the team’s senior creative contributor. This role requires not only strong leadership and organizational skills but also an expert level of hands-on design ability. You will bring a combination of advanced creative execution with the ability to guide, inspire, and elevate the work of the design team. Being able to balance management and production responsibilities will drive high-quality, on-brand creative across multiple platforms and properties.

Essential Functions and Responsibilities:

• Design and produce marketing and brand materials for multiple casino-resort properties and taverns, ensuring all creative aligns with company and brand standards
• Lead and mentor a team of designers by providing creative direction, feedback, and support to enhance their design skills and maintain consistent quality
• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Manage daily design workflow, assigning projects, reviewing work, and helping the team meet deadlines and creative goals
• Collaborate closely with internal departments including Account Coordination, Production, and Property Marketing to ensure projects are delivered accurately and efficiently
• Act as a key hands-on designer, developing creative concepts and executing layouts, visuals, and digital assets for campaigns and brand initiatives
• Present creative ideas and updates confidently to peers and senior leaders, including the Sr. Director and COO, maintaining professionalism and clear communication
• Assist in maintaining brand guidelines and ensuring all creative materials are visually cohesive and on message
• Support the Sr. Director and Creative Services Manager in improving creative processes, team collaboration, and overall workflow efficiency
• Foster a positive, collaborative team culture, encouraging open communication and creative problem-solving
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Requirements:

Qualifications

• 4+ years creative design experience with at least 2 years in a supervisory capacity
• Demonstrated problem solving abilities with creative, out of the box solutions
• Experience analyzing processes and procedures and developing corrections and/or new SOPs to make area of review more efficient and effective
• Thorough understanding and applied skills within the advertising industry and marketing principles, including traditional media, emerging media, LED signage, photography, videography, social media, etc.
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards.
• Highly skilled experience in Adobe Illustrator, Figma, Photoshop, or similar design platform required
• Experience working in project management system required (e.g., Workfront, Workamajig, or similar)
• Experience working within and administering asset management systems, internal servers, and other creative management systems
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent required; [associate/bachelor’s degree or certification preferred/required if applicable]
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Occasionally push/pull up to 35lbs.
• Occasionally and/or carry up to 35lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot & cold temperatures
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.