Program Training Specialist

Description

General Summary : The Program Training Specialist supports the Workforce Development Department by developing, delivering, and maintaining high-quality training and technical assistance for staff, contracted providers, and partners. This position ensures consistent understanding and application of WIOA regulations, case management standards, data entry requirements, and internal policies.

The Program Training Specialist reports to the Performance and Compliance Manager. This position assists with training curriculum design, facilitates group and one-on-one training, and develops tools that enhance program compliance, customer service, and operational efficiency. This role works closely with the Performance and Compliance Manager to support data quality, system usage, continuous improvement efforts, and implementation of new policies or procedures

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES :

1. Training Development and Facilitation

• Designs, updates, and facilitates training modules related to WIOA policies, eligibility, case management, performance measures, and local procedures.
• Provides training on IWDS, IBIS, CRM, IPATS, and other systems as assigned.
• Conducts onboarding training for new staff and contracted providers.
• Develops training materials such as manuals, step-by-step guides, e-learning content, videos, checklists, and reference tools.
• Organizes and facilitates case manager meetings, refresher trainings, and skill-building workshops.
• Evaluates training effectiveness and implements improvements.

2. Technical Assistance and Support

3. Compliance and Quality Assurance Support

4. Curriculum, Tools, and Resource Management

5. Data and Performance Support

6. EO and Accessibility Training Support

​7. Other Duties as Assigned

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

TRAINING, EDUCATION AND WORK EXPERIENCE :

PHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting, talking, listening, working on a computer = 75%

Lifting up to 15 pounds at a time, reaching, bending, walking = 25%

EQUIPMENT USED TO PERFORM ESSENTIAL FUNCTIONS :

Computer, printer, scanner, telephone, fax, copier, county vehicle, and supplies related to duties.

WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS :

Normal office environment where there is no physical discomfort or exposure to hazards due to temperature, dust, noise and the like.

REPORTING RELATIONSHIPS :

Reports to : Performance and Compliance Manager

Directs Work of : None ​​