Talent.com
Customer Service Representative
Customer Service RepresentativeAcro Service Corp • Johnston, IA, United States
Customer Service Representative

Customer Service Representative

Acro Service Corp • Johnston, IA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Title : Customer Support Representative II - Customer Support

Duration : 24 Months (With possibility of extension)

Location : Johnston, IA, 50131 (Onsite)

JOB DESCRIPTION :

PRIMARY RESPONSIBILITIES & DUTIES :

  • Take inbound calls and occasional emails from (USA / Canada / Australia) customers and dealers regarding part orders or other items available for purchase.
  • Occasional outbound calls to customers and dealers to research / investigate and follow up with our findings.
  • Document every interaction effectively in our internal case management system
  • Approximately 15-20 calls / day

Shifts :

Contact Center is open from 7am - 6pm CST, Monday - Friday

  • Three shifts available that rotate within the 11-hour operation :
  • 7 : 00am - 3 : 30pm
  • 8 : 00am - 4 : 30pm
  • 9 : 30am - 6 : 00pm
  • Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

    • SPECIAL CONSIDERATIONS :

  • Training and mentoring will be on the 8-4 : 30am shift and last approximately 6 weeks.
  • Takes approximately 3-4 months from start date to reach full productivity.
  • Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with full-time employee.

    • IDEAL CANDIDATES SHOULD HAVE :

  • Knowledge of agriculture, turf (mowers) and utility vehicles
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
  • Call Center experience
  • 6+ months experience with customer service / support experience
  • Efficient researching / troubleshooting skills
  • Excellent written and verbal communication skills
  • Speak with confidence
  • Proficiency with Microsoft Office products
  • Willingness to work occasional overtime and holidays
  • Solid work history and proven dependability
  • Reliable at home internet and a distraction free workplace

    • Interviews will include behavioral based questioning

  • Candidate will be asked to share specific examples

    • The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

    [job_alerts.create_a_job]

    Customer Service Representative • Johnston, IA, United States

    [internal_linking.related_jobs]
    Customer Service Representative

    Customer Service Representative

    Robert Half • Urbandale, IA, US
    [job_card.full_time]
    You will be part of a company dedicated to making a meaningful impact in the lives of our Association members.We are equally committed to the growth and development of our people, placing a high va...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual (Spanish) Customer Service Representative

    Bilingual (Spanish) Customer Service Representative

    Aureon • West Des Moines, IA, US
    [job_card.full_time]
    Bilingual (Spanish) Customer Service Representative.Requisition Number : BILIN001397.Location : West Des Moines, IA 50266, USA. Telephone Support perform telephone support as scheduled.Ensure that cu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Interview Hunters • Des Moines, IA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Appointment Setter - Work From Home - Hiring This Week If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours, read belo...[show_more]
    [last_updated.last_updated_30]
    Customer Support Representative

    Customer Support Representative

    Artech • Johnston, IA, US
    [job_card.full_time]
    Customer Support Representative.Special Considerations : Must be able to work second shift with weekend hours.New-hire training will take place M-F, 8am-4 : 30pm and will consist of 2-3 weeks classroo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Packaged Gases Customer Service Representative - Des Moines, IA

    Packaged Gases Customer Service Representative - Des Moines, IA

    Matheson Tri-Gas • Des Moines, IA, United States
    [job_card.full_time]
    Packaged Gases Customer Service Representative.Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct qu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    TEKsystems • Urbandale, IA, United States
    [job_card.full_time]
    TEKsystems is hiring customer service representatives to join our clients team ONSITE in Urbandale starting January 6th! •. Handling inbound calls from providers checking eligibility and / or claim st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Mortgage Customer Service Representative

    Remote Mortgage Customer Service Representative

    MCI • Des Moines, IA, US
    [filters.remote]
    [job_card.full_time]
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Sunrise Systems • Des Moines, Iowa, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Job Title- Customer Service Representative.General Duties & Qualifications : .Knowledge of office equipment and strong communication skills. ability to identify needs and handle inquiries patient...[show_more]
    [last_updated.last_updated_30]
    Customer Support Representative II

    Customer Support Representative II

    Shorr Packaging Corp. • Des Moines, IA, United States
    [job_card.full_time]
    Together, We Own it! Start your employee owner journey with Shorr Packaging.The Custom Support Representative II provides a positive brand experience for existing and potential customers as a key l...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Service Representative

    Guest Service Representative

    GATEWAY HOTEL & CONFERENCE CENTER • Ames, IA, US
    [job_card.full_time]
    Ensure efficient and smooth operations for excellent guest satisfaction.Respond in a professional and courteous manner to guests by providing accurate and timely information and services.Essential ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    USA Jobs • Des Moines, IA, US
    [job_card.full_time]
    Customer Service Representative.We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptiona...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Norwalk, Iowa
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Reps

    Customer Service Reps

    DeYarman Ford • Indianola, IA, US
    [job_card.full_time]
    N Jefferson Way, Indianola, IA 50125.We Pay More for Your Experience!.Great Benefits and Room for Advancement!.Great Customer Service Skills Required!. DeYarman Employees Are Eligible to Enroll in D...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Care Representative

    Customer Care Representative

    Morphius Corp • Des Moines, IA, US
    [job_card.full_time]
    We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work at Home Customer Service Representative

    Work at Home Customer Service Representative

    UsaSurveyJobBoard • Madrid, Iowa, United States, 50156
    [filters.remote]
    [job_card.full_time] +1
    Work at Home Customer Service Representative.Earn from Home Panelist Program - Customer Support Rep - Data Entry Agent - Job from Home & Part Time. We are currently searching for online assistance i...[show_more]
    [last_updated.last_updated_30]
    Customer Service Representative First Shift

    Customer Service Representative First Shift

    Planet Fitness • Indianola, IA, US
    [job_card.full_time]
    This job is full time and will require you to work one weekend day.Essential Duties And Responsibilities.Greet members, prospective members, and guests by providing exceptional customer service.Han...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Printer Support Representative I (Laser)

    Technical Printer Support Representative I (Laser)

    Canon U.S.A., Inc. • Des Moines, Iowa, United States
    [job_card.full_time]
    Technical Printer Support Representative I (Laser).US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN. Canon Info Technology Services.Canon ITS is seeking highl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Contractor In Charge • Des Moines, IA, US
    [job_card.full_time]
    Customer Service Representative.Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy.The Customer Service ...[show_more]
    [last_updated.last_updated_30] • [promoted]