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Production/Application Support Lead
Production/Application Support LeadSmart IT Frame LLC • Plano, TX, United States
Production / Application Support Lead

Production / Application Support Lead

Smart IT Frame LLC • Plano, TX, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
  • [job_card.permanent]
[job_card.job_description]

Role : Production / Application Support Lead

Location : Plano, TX (Onsite – 5 days / week)

Hire type : Full-time

About Smart IT Frame :

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Role Summary

  • Seeking an experienced Production / Application Support Lead to monitor, troubleshoot, and resolve production issues.
  • The role focuses on ensuring stable, performant, and reliable data pipelines, coordinating incident resolution, implementing fixes, and driving continuous improvement in operational processes.

Mandatory skills and expectations

  • Proven ability to lead and manage delivery for one of these technologies : Adobe, Informatica, or SFDC.
  • Solid hands‑on experience in the primary technology (design, implementation, support, and release management).
  • Broad working knowledge of other enterprise technologies and integrations to enable cross‑team coordination and troubleshooting.
  • Strong incident management, stakeholder communication , and team leadership capabilities.
  • Experience with change management, runbooks, and production support practices.

    • Key responsibilities

  • Act as single point‑of‑contact for production incidents and escalations ,
  • Coordinating resolution across engineering, QA, infrastructure, and vendor teams
  • Monitor system health and operational metrics;
  • Proactively identify and remediate potential issues
  • Lead on‑call rotations and ensure appropriate staffing for 24x7 coverage if required
  • Drive change management and release coordination to minimize production impact
  • Implement and enforce operational best practices, standards, and SLA targets
  • Mentor and develop production support engineers;
  • Recruit and grow the team as needed
  • Track and report operational KPIs to stakeholders and leadership
  • Work with engineering teams to prioritize and verify permanent fixes for recurring issues
  • Automate repetitive operational tasks using scripting and tooling to reduce manual effort

    • Required skills and experience

  • Proven experience in production support or operations lead role supporting enterprise applications or services
  • Strong incident management and troubleshooting skills across applications, database, middleware, and infrastructure layers
  • Familiarity with monitoring and alerting tools.
  • Experience with on‑call practices, escalation workflows, and major incident management
  • Proficiency with at least one scripting language for automation (examples : Python, Bash, PowerShell)
  • Understanding of networking, storage, databases (SQL and NoSQL) , and application stacks relevant to your environment.

    • 📩 Apply today or share profiles at Mario.i@smartitframe.com

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