Summer Intern, CRM, Naturium

CRM Summer e.l.f.tern

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.

In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 26 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Position Summary

The CRM Summer e.l.f.tern will support Naturium's lifecycle and loyalty marketing efforts, helping drive customer acquisition, engagement, and retention across owned channels. This role offers hands-on experience with email, SMS, loyalty programs, and customer journey optimization, while collaborating cross-functionally to ensure cohesive, data-informed messaging throughout the customer lifecycle.

Responsibilities:

• Lifecycle & Loyalty Initiatives
• Support the development of a new loyalty acquisition strategy across owned channels, paired with a retention approach for newly enrolled members
• Assist in designing and optimizing customer journeys, including welcome, replenishment, post-purchase, and loyalty tier experiences
• Coordinate loyalty promotions, point mechanics, rewards catalog updates, and member communications
• Monitor and track loyalty KPIs, including enrollment, activation, and repeat purchase rate
• Email & SMS Campaign Support
• Help develop email and SMS strategies supporting product launches, brand initiatives, and product education
• Create and maintain briefs for copy and creative assets
• Assist with building, QA'ing, and deploying email and SMS campaigns (promotional, transactional, lifecycle, winback, post-purchase, and educational)
• Support audience segmentation, personalization logic, and A/B testing initiatives
• TYB & Loyalty App Management
• Support day-to-day coordination with TYB and other loyalty or UGC platforms, including briefs, asset delivery, and campaign timing
• Track and report on engagement, referrals, UGC submissions, and reward fulfillment
• Assist with troubleshooting and escalating platform issues to external vendors
• Operations & Cross-Functional Support
• Partner with Brand, Creative, eCommerce, and Customer Service teams to align messaging, promotions, and timing
• Support promotional setup, including UTMs and offer codes, to ensure accurate tracking and execution

Requirements:

• Must be available for the full internship period: June 1st - August 28th
• Must be a rising junior or senior at the time of the internship
• Currently pursuing a Bachelor's degree in Marketing, Communications, Business, or a related field
• Strong interest in CRM, loyalty, and lifecycle marketing
• Familiarity with email and SMS platforms is a plus
• Basic understanding of segmentation, personalization, A/B testing, and marketing analytics
• Experience using Figma is a plus
• Highly organized with strong time management and communication skills
• Comfortable working with spreadsheets, trackers, and dashboards
• Detail-oriented with a QA mindset and ability to follow structured processes
• Passion for the beauty industry, with awareness of competitors and thought leaders

Business Rationale:

• This summer, the CRM e.l.f.tern will support Naturium's lifecycle and loyalty marketing initiatives, with a primary focus on strengthening loyalty program acquisition and retention. As a core project, the intern will help develop an owned-channel strategy to induct new members into the loyalty program, plan their onboarding experience, and map their ongoing journey. Through hands-on execution across email, SMS, and loyalty platforms, this role will help drive stronger customer relationships and long-term engagement.