Guest Service Associate

Description:

Job Purpose Summary

Interacts with Guests and maintains cleanliness in support of a productive and profitable restaurant, including greeting the Guest, taking the order, putting the order out quickly, keeping the restaurant clean, and restocking the restaurant.

Essential Job Duties

• Is involved and interacts with Guests concerning their food orders and needs. Always smiles and greets the Guest with a proper greeting.
• Is knowledgeable about all menu items.
• Creates a positive energy by maintaining a positive attitude and approach to Guest problems and opportunities.
• Keeps the restaurant clean. Cleans the dining room, patio, and restroom facilities as needed and/or directed by Management. Takes out the trash as needed. Maintains personal hygiene as prescribed by law and Rubio’s Dress Code standards.
• Stocks/Restocks the dining room facilities and cashier-area equipment and supplies as needed.
• Ensures safe and accurate money handling. Maintains cash variance within allowable limits, according to Rubio’s GSA Cash Handling Policy. Counts money accurately.
• Follows all Company safety and security policies and procedures.
• Completes all required training checklists. Assists in the training of new GSA’s by ensuring proper training and use of checklists.

Non-Essential Job Duties

May perform similar and incidental duties as required by Management.

Job Qualifications

Education: No specific education is required.

Experience: Some restaurant or retail experience is preferred.

Knowledge: Knowledge of aspects of the restaurant industry.

Language Skills: Ability to communicate in English, both orally and in writing.

Math Skills: Ability to perform money-related mathematical calculations.

Other: Individual must have reliable transportation to arrive at work on time.

Other Abilities: Ability to maintain a high level of patience with others. Requires working closely with co-workers for long periods of time.

Reporting Relationships

Reports to the General Manager, Assistant Manager and/or Shift Leaders.

Major Business/Professional Contacts

The GSA will have constant contact with Guests, managers (including shift leaders,) restaurant Team Members, and occasional contact with the Restaurant Support Center staff. It is necessary for the GSA to conduct these relationships with professionalism and cooperation for the betterment of the Company. The GSA will regularly give suggestions to his/her manager regarding operations. The GSA is expected to follow appropriate procedures with respect to all communications (General Manager, District Manager, People Services Business Partner, and Regional Director.)

Working and Environmental Conditions

Works indoors and outdoors (patio, for events, or to take trash to the dumpster.) Constant exposure to fumes from restaurant, food preparation equipment, and cleaning solvents (ex. flour dust, cooking fumes and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity) due to movement from one cook area to another. Some noise and vibration exposure. If working an event, may work outdoors in varying temperatures and in different environments such as golf courses and beaches. If assisting with a delivery, may help carry food in catering bags to Guest’s cars.

Physical Demands

Must have the ability to lift 30 lbs. Ability to stand or walk for long periods of time. Requires clear speech in English. Performs fine hand manipulation during money handling and cleaning operations. Must be able to reach 5’6” minimum. Flexible hours, night and day, weekends and holidays. Ability to operate all related restaurant tools and equipment.

Tools and Equipment Used

Cash register, walk-in refrigerators, soda and tea machines, dishwasher, cleaning equipment (towels, broom, dust pans, mops, etc.,) and cleaning solvents (bleach, cleanser, window cleaner, etc.)

Requirements: