Job Description
Job Description
MT. Clemens, MI.
POSITION SUMMARY :
Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service. Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores
DUTIES AND RESPONSIBILITIES :
CLOUD SYSTEMS
- Office 365 administration
- Effectively set up new hires, process terminations, and change access as needed
- Track and report licenses used to ensure adherence to corporate plan structure
- Monitor Microsoft ID protection reports and take necessary action to remedy risks
- Manage user access audits and partner with external auditors to review security compliance
WINDOWS SYSTEMS
Manage desktop workstations and applications using Windows server-class hardware and operating systemsProactively identify root causes and work to mitigate the cause and business impactBUDGETING & FORECASTING
Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside servicesForecast monthly center and corporate Windows and Cloud Systems expenseEffectively manage millions of dollars in annual IT spendPROJECT ADMINISTRATION & SUPPORT
Focused on several medium and large-sized projectsDevelop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating proceduresComplete project status reports on timeProvide task-level detail for project plansInstall, configure, validate, test, and implement systems technologyAssist in the procurement of hardware and / or software and services needed to complete projectsCONTRACT REVIEW
Engage with initial work for renewals or new contractsReview contracts to verify rates, service, and coverage optionsSubmit contracts to the manager for legal department and IT leadership review and approvalSYSTEM PERFORMANCE & PRODUCTIVITY
Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expensesImplement change for efficiencies, reliability, and security to meet business needsParticipate in system monitoring and performance managementMonitor systems capacity, analyze, and participate in forecasting and recommendationsParticipate in setting the standard for IT architecture specifications, defining future direction, and gap remediationCORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING
Participate in the department on-call support rotationSupport vendor, procurement, and budget managementLead tasks as assigned by manager and / or senior leadershipSupport center and corporate users by resolving daily support incidentsMaintain effective ongoing dialog with management to communicate issues and plans consistentlyPrepare and maintain documentation, IT inventory, various reports, and service requestsManage personal growth to enhance technical expertisePerform other duties and special projects as assignedPerform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloudUnderstand and effectively address critical service-level impacting events and their recovery process to minimize business impactTECHNICAL SKILL ADVANCEMENT
Actively seek out learning opportunities in new technologies, programming languages, and database systemsDevelop methods for applying new technologies in the IT environmentParticipate in software development and the development of procedural standardsBe actively aware of new software or hardware that would advance the businessMINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS :
A bachelor’s degree in information technology is desired or equivalent experience7+ years of similar systems administration experienceAble to take direction, prioritize work, and manage multiple activities simultaneouslyAble to work independently and as part of a teamAble to communicate across all levels of the organization, both in business areas and within ITAble to work under the pressure of service interruptions or tight deadlinesAble to respond positively to changing and fluid prioritiesWilling to share knowledge and experience with other members of the teamStrong analytical and problem-solving skillsAttention to detailSolid planning and organizational skillsThe following skills are desirable;VBScript, Perl, PowerShell, XML, Bash, VIMicrosoft Office 365 products and servicesOffice equipment support : phones / printers / scanners / fax / PCs / laptops / monitorsConfiguration and support of FTP / SFTP serversDevelopment and support of batch jobs and schedulesESSENTIAL FUNCTIONS & WORK REQUIREMENTS :
Able to be flexible in work schedule as support for systems is requiredAble to participate in on-call rotation for system issues and questions that occur outside of regular office hoursAbility to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Able to lift 10 to 20 poundsAble to work overtime and regular and / or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverageAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.