Chief Operating Officer

Overview

The Vice President of Operations (Chief Operating Officer) plays a vital role in the executive leadership team, responsible for driving operational excellence, ensuring profitable growth, and delivering outstanding customer experiences at all grocery store locations. This position oversees day-to-day operations, supply chain, merchandising, compliance, and employee performance, while also leading strategic initiatives to enhance the company's competitive position.

Key Responsibilities

Strategic Leadership

Collaborate with the CEO and executive team to establish and execute the company's long-term vision and growth strategy.

Develop and implement operational strategies that align with company objectives, customer needs, and market trends.

Identify opportunities for store expansion, efficiency improvements, and innovation in the grocery retail industry.

Operational Management

Supervise daily store operations at multiple locations, ensuring consistency, efficiency, and adherence to company standards.

Manage supply chain, logistics, and distribution to enhance product availability and freshness while reducing waste.

Ensure effective execution of merchandising strategies to drive sales, profitability, and customer satisfaction.

Establish and monitor key performance indicators (KPIs) related to sales, labor, shrink, safety, and service.

Financial Accountability

Create and oversee budgets, financial forecasts, and operational goals.

Enhance profitability through cost controls, productivity initiatives, and process improvements.

Work with the finance team to analyze operating results and make investment decisions.

People & Culture

Lead, mentor, and develop store and operations leadership teams to foster a high-performance culture.

Promote employee engagement, diversity, and professional development initiatives.

Ensure compliance with labor regulations, health & safety standards, and company policies.

Customer Experience

Promote a culture of customer service excellence throughout all locations.

Implement initiatives to enhance store experience, product offerings, and loyalty programs.

Respond proactively to customer feedback and changing shopping behaviors (e.g., e-commerce, delivery, curbside pickup).

Qualifications

Bachelors degree in Business, Management, Supply Chain, or related field (MBA preferred).

10+ years of progressive leadership experience in retail operations, with significant experience in grocery, food, or consumer goods.

Proven track record of managing multi-unit operations and achieving revenue growth and cost efficiencies.

Strong financial acumen, analytical skills, and P&L management experience.

Exceptional leadership, communication, and change management skills.

Knowledge of grocery retail trends, technology, and customer experience best practices.

Competencies

Strategic thinker with strong execution ability.

Results-driven and data-informed decision maker.

Inspirational leader and team builder.

Adaptable and innovative in a fast-changing retail environment.

Customer-first mindset.