Commercial Specialist

Responsible for coordinating the development, launch and management of all Service products or offerings for strategic semi OEMs. Supports the sales channel with pricing and collateral. Contributes to the development and implementation of OEM service related programs. Primary customer point of contact in the aftermarket space. Manages day to day relationship with, and needs of customer for all service related initiatives. Manages / facilitates critical customer escalations as necessary. Works successfully under limited supervision.

RESPONSIBILITIES :

• Drives the tactical development and launch of all worldwide OEM Service Products in conjunction with Sales, Quality, Product Marketing, Product Engineering, Finance, Marketing Communications and Legal.
• Manages the program launch schedule and communicate internally as necessary.
• Tracks and reports sales results for specific Service Products on a regular basis, as well as worldwide OEM repair volume and trends.
• Responsible for pricing schedules and related gross margins for Strategic OEM Service Products on a regular basis.
• Supports Sr Commercial Manager with development of OEM aftermarket strategies.
• Supports Customer Advocate with day to day management of OEM procurement teams.
• Run the interaction with OEM, revolving around repair turnaround time, interfacing directly with the customer and Fort Collins Service team to drive meeting demand and resolution of issues.
• Manages overall day-to-day tactical relationship between OEM customers and AE, ensuring high level of customer satisfaction.
• Provides initial level of technical support at accounts and arranges for advanced levels of support from service, applications, engineering, marketing, etc. as needed.
• Manages / facilitates critical customer escalations related to service, as necessary.
• Supports sales organization to develop OEM aftermarket service forecasts in accordance with AE processes and procedures.
• Provides support as needed to internal functional organizations to ensure rapid response to opportunities and effective solutions to customer issues at accounts.
• Responsible for reporting / presentations for regular (monthly / quarterly) business reviews.
• Performs other duties as requested.

WORK ENVIRONMENT :

Works in a standard office environment and uses general office equipment (phone, PC, copier, etc.).

QUALIFICATIONS :

Knowledge of service market, AE product platforms, and AE servicve programs.

Excellent communication skills in writing, by phone, and group and one-on-one presentations.

Excellent organizational skills with attention to detail.

Ability to condense information into action lists.

Ability to exercise strong follow-up on commitments.

Strong team player.

Good problem solving skills and strength in managing conflicts.

Computer literacy with confidence in using Windows programs – Excel, Wordm and PowerPoint.

Ability to comprehend and relate technical product and process specifications.

EXPERIENCE :

1-6 years e

Proven experience supporting a variety of high-tech accounts.

Experience developing and implementing complex service programs.

In depth working knowledge of service operations.

EDUCATION :

BS in Business Administration, Sales and Marketing, or Engineering disciplines, or equivalent education and / or experience.

COMPENSATION :

As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $55,000 to $105,000 per year.

BENEFITS :

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes :

Medical - multiple medical plans are available to choose from

Short and long-term disability and life insurance

Health savings and flexible spending accounts

Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays

8 hours of paid volunteer time off

8 weeks of paid parental leave for both Moms and Dads

Company matched 401(k)

Tuition reimbursement

Expanded mental health coverage and employee assistance programs

Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance