Vehicle Title & Registration Customer Service Representative

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1200 Team members across more than 30 locations. When you join the DISA Team you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation we have more than 55000 customers and complete more than 10 million orders each year.

DISA is proud to be a Top Workplaces award winner across multiple locations in 2023. We offer competitive pay a robust benefits package and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events and our internal learning and development team provides the resources for employees to engage in continuing education and training.

Job Summary :

As a Vehicle Title & Registration - Customer Service Representative with American Licensing Service a DISA company you would work in our El Cajon office focusing on providing excellent and prompt customer service. By assisting our clients with various inquiries and requests associated with Dept. of Motor Vehicle (DMV) Title and Registration services involving multiple states and jurisdictions. Applies knowledge to a wide variety of vehicles that includes cars passenger vans commercial vehicles tractor-trailers equipment etc.

Working Hours : Monday - Friday 8 : 00 am - 5 : 00 pm

Working Location : In Office El Cajon CA.

Essential Functions :

Receives customer calls and assists walk in customers with processing DMV applications through proprietary software.

Process documents and applications accurately and timely is critical.

Interpret applies and explains to clients the California Vehicle Code administrative regulations policies and procedures pertaining to the registration and ownership of motor vehicles.

Determines if vehicles are subject to registration and transfer of ownership.

Prepare processing logs other needed documents verifies fees penalties and charges sets up folders.

Ensure full compliance with DMV protocols and requirements. May research information and contact DMV as necessary.

Update and maintain processing logs.

Invoice Clients for services and fees.

May need to visually check vehicles for body type usage and verification of identification (VIN) and license numbers.

Performs other duties as needed.

Key skills & Experience :

High school diploma or GED.

Excellent verbal and written communication skills with the ability to clearly convey information to clients.

Ability to handle multiple tasks and responsibilities simultaneously.

High level of accuracy in documentation and data entry.

Strong problem-solving skills with the ability to think out of the box patience empathy and interpersonal skills.

Must show initiative and be reliable to work with a high level of independence.

Experience in auto dealership auto auction DMV transportation company or similar service a plus.

Bilingual preferred but not required.

Job Requirement : Live Scan Background Check will be performed.

Benefits :

Personal and Sick Paid Time Off.

401k with a highly competitive match.

11 Paid Holidays.

Medical / Dental and Vision.

Group Life Insurance HSA / FSA.

Employee Assistance Program.

Educational Assistance Program.

Physical Requirements :

While performing the duties of this job the employee is regularly required to speak hear have close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Walk (occasionally) sit- up to 8hrs. a day stand (occasionally) use hands to finger handle or feel objects tools or controls; reach with hands and arms able to lift-up to 15lbs.(occasionally).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The pay range for this position is listed below. Your actual pay rate will vary based on : Geography Skill-Set and applicable Local and State Pay Practices. Any questions please contact our DISA Recruiting Team at

Job Pay Range

$20.00 - $23.00

EOE / M / F / Vet / Disability

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20 - 23