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Office Manager
Office ManagerWrapped N Love Home Care LLC • Media, PA, US
Office Manager

Office Manager

Wrapped N Love Home Care LLC • Media, PA, US
[job_card.variable_hours_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Health insurance
  • Vision insurance

Position Overview

Wrapped N Love Home Care LLC is seeking a highly competent, executive-level Office Manager / Director of Operations to oversee and manage the entire internal operational infrastructure of the agency. This role functions as the primary operational authority and the CEOs day-to-day execution arm, ensuring the company operates at the Diamond Standard of Care without constant CEO intervention.

This is not an administrative or entry-level office role. This position carries substantial authority, accountability, and discretion, requiring independent judgment, firm leadership, and the ability to manage people, systems, and compliance in a fast-paced healthcare environment.

Core Responsibilities

Executive Operations & Office Leadership

  • Oversee and manage all internal office operations to ensure efficiency, compliance, and operational excellence
  • Serve as the primary operational decision-maker in the CEOs absence
  • Implement, enforce, and continuously improve company policies, procedures, and Diamond Standards
  • Maintain visibility and accountability across all departments, deadlines, and deliverables

    • Human Resources & Staffing Authority

  • Lead full-cycle hiring, on-boarding, training, supervision, and termination of caregivers and administrative staff
  • Conduct employee counseling sessions, issue formal write-ups, and implement corrective action plans
  • Maintain complete, audit-ready employee files and documentation
  • Coordinate benefits administration, payroll communication, scheduling alignment, and HR compliance
  • Enforce professionalism, attendance, performance expectations, and company culture

    • Care Coordination & Client Oversight

  • Supervise intake, assessments, care coordination, and case transitions
  • Address and de-escalate client, family, and caregiver concerns promptly and professionally
  • Ensure continuity of care, staffing coverage, and service quality across all cases
  • Uphold and protect Diamond Care Standards at all times

    • Compliance, SOP's & Risk Management

  • Create, update, and enforce Standard Operating Procedures (SOP's) across departments
  • Ensure compliance with state regulations, licensing requirements, HIPAA, and company policies
  • Identify operational risks and implement corrective and preventative controls
  • Maintain inspection, audit, and compliance readiness

    • Administrative Oversight & Delegation

  • Oversee all administrative workflows, documentation, reporting, and internal communications
  • Delegate tasks strategically and follow through until accurate completion
  • Prevent breakdowns in execution through structured oversight and accountability
  • Provide regular operational updates to the CEO

    • Marketing & Brand Support

  • Support execution of internal marketing strategies, referral follow-ups, and community outreach initiatives
  • Ensure brand consistency, professionalism, and alignment across all internal and external touch points

    • Required Qualifications

  • 57+ years of leadership or management experience in healthcare, home care, or a regulated service industry
  • Proven experience managing staff, operations, compliance, and conflict resolution
  • Strong working knowledge of HR practices, employee relations, and labor compliance
  • Demonstrated ability to operate independently with sound judgment and discretion
  • Exceptional organizational, communication, and leadership skills
  • High emotional intelligence with a firm, professional leadership presence

    • Preferred Experience

  • Home care agency or healthcare administration experience
  • Experience developing SOP's, policies, and internal operational frameworks
  • Familiarity with EVV systems, scheduling platforms, and payroll coordination

    • Key Competencies

  • Executive-level accountability and follow-through
  • Policy-driven leadership and decision-making
  • Strong de-escalation and conflict resolution skills
  • Operational discipline with zero tolerance for low standards
  • Commitment to excellence and The Diamond Standard of Care

    • Why Join Wrapped N Love Home Care

    Wrapped N Love Home Care LLC is a growing, values-driven organization committed to delivering exceptional care while maintaining rigorous operational and ethical standards. This role offers the opportunity to lead operations with authority, influence outcomes directly, and help scale a high-performing organization.

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    Office Manager • Media, PA, US

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