Collections Operations Specialist (Pooling)

Job Opportunity

This is a remote position.

About Extend Your Team

Being driven, passionate, and genuine is what connects us. If this describes you, then it's time for you to join us! At Extend Your Team, you'll find a place where you can nurture your talent and learn new ones as you go. You'll get the chance to connect with other like-minded VAs and be able to work with an amazing team that is committed to their work, have a sense of purpose, and can handle adversity with humor and grace. We are a premium agency where you are not only "a VA in the Philippines" but a valued member of the team.

How are we different?

• Top Tier Benefits
• Unlimited Online Training
• No Ghosting
• Monthly Support
• Your Voice Matters

About The Role (Client)

Company Mission : Our mission is to reduce the cost of capital across the world.

About the Company : We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook) and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others. Our work involves building the world's first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We're looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values :

Responsibilities :

Requirements

5 Years of experience in collections and recovery (Mortgage or Credit Cards)

Experience in financial services or related industries (mortgage experience preferred)

Superb communication, collaboration, and problem-solving skills

Proficiency, speed, and accuracy in written communication

Fluency, clarity, and good diction in English

Great organizational skills & time management abilities

Experience using customer communication and task management programs, Zendesk Google Drive, and Email

Ability to effectively interact with customers and internal stakeholders.

Attention to detail and accuracy in documenting.

Ability to work independently and handle a high volume of tasks.

Bachelor's Degree or comparable work experience in financial services

Flexibility to work US Pacific time 8 AM to 7 PM (with a 1-hour break time in between)

Must live in the Philippines

Benefits

What's in it for you? These amazing benefits / perks await you!

As a virtual outsourcing company that invests and deeply cares about their freelancers and individual contractors, we aim to provide the best possible remote working experience for everyone, starting with the benefits.

Looking for more perks and discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner) :

As we continue to grow, more benefits are being planned to be rolled out soon!