Observational Patient Sitter - Mercy Hospital, Springfield - $15 - $17.50 per hour

Observational Patient Sitter - Mercy Hospital Springfield

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Every day is a new opportunity to brighten someone else's day and make an impact.

The Observational Sitter is a non-clinical role that will provide bed-side observation and assistance while monitoring all activity of a specific patient in a hospital or medical center. The Sitter is responsible for sitting with and observing an assigned patient. No nursing or medical care is provided by the Observational Sitter. The Observational Sitter works with the nursing staff and provides physical or other activity reports regarding the patient. The Sitter can assist with simple tasks such as reading to the patient, answering the phone, and getting water. Duties will be performed under the direction of the nurse in charge of the patient. The Sitter is responsible for contacting the nurse if the patient requires anything additional and will not provide medical assistance.

Job Details

Starting Pay $15 per hour, select shifts receive bonus pay. No experience needed. 12 hour shifts : 6 : 30am to 7 : 00pm OR 7 : 00pm to 6 : 30am.

Compensation

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education, or training, and location. The hourly base pay range for this position is $15 per hour, with additional $2.50 per hour worked between 10 : 30pm and 7 : 00am.

Work Schedule

The potential work schedule for this position is 12 hour shifts, 6 : 30am to 7 : 00pm or 7 : 00pm to 6 : 30am. Weekdays, weekends, and holidays.

Benefits

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment, and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

Job Summary

The Observational Sitter is a non-clinical role that will provide bed-side observation and assistance while monitoring all activity of a specific patient in a hospital or medical center. The Sitter is responsible for sitting with and observing an assigned patient. No nursing or medical care is provided by the Observational Sitter. The Observational Sitter works with the nursing staff and provides physical or other activity reports regarding the patient. The Sitter can assist with simple tasks such as reading to the patient, answering the phone, and getting water. Duties will be performed under the direction of the nurse in charge of the patient. The Sitter is responsible for contacting the nurse if the patient requires anything additional and will not provide medical assistance.

Duties and Responsibilities

Guest / Patient Service

• Maintains pleasant, friendly, and professional demeanor with all Guest / Patients, co-workers, and clients.
• Remains at bedside of assigned patient at all times unless relieved by an appropriate staff member.
• Verbally calms and / or reorients the patient in cases of agitation or confusion.
• Removes visible hazards and / or broken equipment from immediate environment and reports to Guest Service Captain or Account Manager as appropriate.
• Assists with keeping patient's room clean, safe, and orderly.
• Acknowledges and greets Guest / Patients with a professional and friendly demeanor.
• Answers the telephone promptly and politely; within client / Towne Health standards.
• Demonstrates a willingness and ability to assist others.
• Responds to emergencies by immediately alerting nursing staff.
• Practices proper client and / or Towne Health phone etiquette.
• Assists patient's visitors with directions, information, and other general inquiries, as appropriate.
• Ensures that patient and business confidentiality is maintained at all times.
• Delivers messages, items, and / or amenities as requested.
• Attend to the various non-clinical needs of the patient. May perform the basic functions in patient's room such as providing water, and alerting the nursing staff immediately if a medical emergency or irregular behavior is identified.

Systems and Standards

Safety and Risk Management

Knowledge, Skills, and Abilities

Ability to read, speak, and write standard English language. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to understand 24 hour and military time systems. Knowledge of equipment including telephones, codes and alarms, two-way radios. Ability to perform general typing and / or basic computer skills. Ability to prioritize tasks and remain calm in stressful situations. Possesses ability to work under pressure. Able to observe mentally-ill patients. Able to accept leadership and guidance from RNs and LPNs. Ability to do rotating 4, 8, or 12-hour shifts as scheduled including weekend rotation. May be required to work different shifts based on needs.

Qualifications

High school diploma or general education degree (GED); AND a minimum of one month previous experience working with patient or related experience and / or training; OR equivalent combination of education and experience. Previous experience in hospital setting preferred. For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen. Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.