Customer Success Account Manager - India Greenfield

Account Manager

Changing the world through digital experiences is what Adobe's all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Business Unit: Integrated Customer Experience (ICX) Customer Segment: SMB India Solutions: Adobe Digital Media (Creative Cloud & Document Cloud) Location: Remote, India

At Adobe, our purpose is simple yet bold: we change the world through digital experiences. Whether we're enabling emerging artists or powering global brands, we deliver innovative solutions that help customers design, deliver, and manage exceptional digital experiences. We're equally committed to creating an outstanding employee experience and attracting the very best talent.

As businesses go digital, so must sales. Adobe's Integrated Customer Experience (ICX) organization is redefining the modern sales modelusing data, analytics, and contextual intelligence to drive personalized, scalable customer interactions. Our teams also harness the latest AI capabilities to sharpen outreach and accelerate growth.

We're looking for driven and customer-focused Account Managers to spearhead new customer acquisition in India's SMB segment. You'll sell from Adobe's Creative Cloud and Document Cloud portfoliofocusing on an attractive, bundled offer of Adobe Acrobat + Adobe Express that delivers exceptional document and creative productivity value. This role offers exposure to multiple teams within ICX and our Digital Media business, creating a strong career path at Adobe.

Key Responsibilities

• Drive Greenfield Acquisition
• Master Adobe Solutions
• Proactive Customer Outreach
• Achieve Targets
• Research & Personalize
• Act on Marketing Leads
• Maintain Pipeline Discipline
• Deliver Engaging Demos

What We're Looking For

• Education: Graduation (Bachelor's degree) required.
• Sales Experience: 2+ years in IT/software or SaaS salesinside sales and India SMB experience highly valued. Familiarity with consultative selling, CRM tools, and basic sales methodologies (BANT, objection handling) a plus.
• Customer Acquisition Expertise: Proven success in aggressive prospecting and outreach roles.
• Creative Prospecting Mindset: Willingness to try new strategies and approaches.
• Outstanding Communication: Ability to build trust via clear, professional communication across phone, email, and video. Strong cold-calling skills.
• Data-Driven Approach: Use insights and analytics to refine sales strategy and pitch.
• Time & Priority Management: Handle multiple tasks, learn quickly, and navigate digital tools efficiently.
• Operational Excellence: Attention to detail, disciplined documentation, and strong follow-through.
• Self-Motivated & Remote Ready: Stay focused and productive while working independently.
• Technology Enthusiasm: Quickly grasp and articulate Adobe solutions' business value.

Be part of a team transforming digital sales through data, innovation, and a customer-first mindset. Take ownership, win new business, and help shape Adobe's growth story in India.