Real Estate Director of Operations / Manager of OperationsGolovko Homes • San Francisco, CA, United States
Real Estate Director of Operations / Manager of Operations
Golovko Homes • San Francisco, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Familiarity with real estate investment, flipping projects, or tax-lien / deed processes At least 3 years of experience in a leadership role. Experience using tools like Odoo, DocuSign, CAR Forms, and MLS systems Implement systems, systematize and automate processes, create and improve systems for efficiency Make suggestions to improve day to day activities and client experience / support Manage employees, with functions ranging from Assistant to Realtor to Marketing Associate Proactively manage the client database and input new leads Email / text client database to maintain relationship using pre-set templates; engage in conversations; make suggestions for touch point verbiage for VIP past clients Provide post transaction closing information and service to clients using pre-set templates, help promptly answer their questions regardless of transaction status Multitask to prioritize promptly responding to client inquiries Join Lead Agent during listing appointments to gather information needed for vendor management / quotes / home prep while Lead Agent converses with Sellers Coordinate home prep : understand and manage work scope, obtain vendor quotes, oversee scheduling, clearly organize information for vendors and clients, ensure quality upon work completion, problem solve, obtain and share quote / payment instructions, promptly and consistently follow up with all parties involved so there are no loose ends, update Lead Agent on status Prepare Sellers’ disclosure package and obtain necessary electronic signatures; organize it to be shared with prospective Buyers Input all listing information into MLS and marketing websites, update as needed Coordinate showings and share the listing detail with realtors upon inquiry using pre-set instructions Summarize purchase offers and answer buyer agents’ questions following pre-set instructions Prepare / ensure active listings are in “show ready” condition prior to photos / video being taken Provide consistent updates on the process to the Lead Agent / clients; understand when escalations are needed Proactively manage a list of active client’s home buying preferences and, on occasion, help Lead Agent select and propose properties for viewing, articulate the property / client fit using pre-set instructions Coordinate and organize home showings for Buyers, prepare a home showing client itinerary and showing notes for Lead Agent using pre-set templates On occasion, assist Lead Agent in performing a high level comparable market analysis to gauge property’s value Set up automated home searches for clients Share and summarize property disclosure package with clients using templates Prepare a purchase offer package for submitting an offer to buy a home using templates Prepare the property disclosure package for client’s e-signing Update / prepare Buyer and Seller appointment materials using templates Oversee all aspects of Buyer and Seller transactions from an executed purchase agreement to closing Establish, coordinate, and maintain communication with all parties throughout transaction, follow pre-set instructions for client / vendor follow-up and follow templates to text / email value add info to clients Check transaction documents for compliance, obtain necessary electronic signatures, submit all necessary documentation to the office broker for file compliance. Maintain DocuSign templates Provide consistent updates on the process for each transaction to the Lead Agent; understand when escalations are needed Update and send out monthly market updates to client database using templates Update and prepare Buyer and Seller consultation packages prior to Lead Agent’s appointments using templates Coordinate with Marketing Staff updates to cardstock / flyers Regularly request client testimonials and communicate to Marketing Staff Update monthly postcard content with provided information for recipients and coordinate with third party vendor for postcard mailings Tech-savvy Ability to accurately follow pre-set directions, templates, and processes Detailed oriented Proficiency with Google GSuite Keeping context of different transactions throughout the day among different clients Ability to prioritize and work independently Communication and organizational skills Punctual, responsible, resourceful, motivated and result-driven Knowledge of Bay Area neighborhoods a big plus Share an example where you took initiative Share an example where your attention to detail had a high impact What do you consider to be your strengths that will help you excel in this position?
Overview
Golovko Homes is seeking a highly organized, proactive, and strategic Director of Operations / Operations Manager to support a dynamic, top producing realtor (top 1.5% in US & #1 in Keller Williams Realty in Northern California & Hawaii regions). This key role is integral to our continued growth and success, serving as both the operational backbone of the business and a trusted partner to the Lead Agent.
As the right hand to the Lead Agent, you’ll be responsible for overseeing and executing daily operations and managing transactions, managing team logistics, and creating systems that enable the entire team to thrive. You’ll play a pivotal role in maintaining structure, accountability, and business growth.
This is a hands-on leadership position ideal for someone who thrives in a fast-paced, high-performing environment and is passionate about building scalable systems, fostering a strong team culture, and ensuring no detail is overlooked.
The candidate must have a valid driver’s license and a clean driving record. Previous real estate / lending industry experience or administrative background is required.
Qualifications
Must-Have Qualifications :
- 3–5+ years in operations and / or project management, ideally within real estate, construction, or fast-paced startups
- Strong knowledge of real estate transaction processes, compliance, and industry regulations
- Proven track record optimizing ROI and managing multi-million-dollar budgets
- Exceptional analytical and problem-solving skills—can surface root causes and own the solution
- Thick-skinned and resilient under pressure—able to deliver clarity in chaos
- Positive, solution-focused attitude with excellent interpersonal skills
- Strong communication that can distill complex info for clients and staff
- Ability to follow instructions
Nice-to-Have Qualifications :
Responsibilities
The job scope will vary across several main categories below.
1) Operations Management
2) Client Care
3) Listing Management - Listing to Contract
4) Buyer Transactions
5) Coordinating Transactions - Contract to Close
6) Administrative / Marketing
Skills
Salary Range
Base Salary : $100,000-$130,000, depending on experience and skill level
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Application Process
Only complete applications will be reviewed
Please answer the following questions via video and submit it via email or an indeed message. Only candidates who complete this step will be considered. Questions :
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