Customer Service Representative - Story Road Animal Hospital

—someone who can make every client feel like a VIP (Very Important Pet-parent).

Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.

At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.

Perks & Pay:

Part-time health, mental health, and telehealth benefits

Reporting To:

General Manager

What You Should Know:

• You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.

• Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).

• Availability on evenings, weekends, and holidays required (pets don’t take days off).

• Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.

What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).

• Answering phones with a smile in your voice and multi-tasking like a pro.

• Touring new clients through the facility and selling the services that keep tails wagging.

• Ensuring up-to-date vaccinations are on file—because safety first.

• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).

• Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.

• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.

• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.

• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.

• Jumping in to support other team members whenever needed. We’re all in this together.

• Other duties as assigned.

What You Bring to the Table:

• You’re a people-person and a pet-person.

• Previous experience in customer service or retail? Heck yes.

• You’ve got solid communication chops—phone, in-person, email, you name it.

• Multi-line phones and computer systems don’t scare you.

• You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).

• You solve problems faster than a lab chasing a tennis ball.

• High school diploma or equivalent required.

• 1+ year of customer service experience preferred.

If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.