Talent.com
IT Support Analyst
IT Support AnalystTEKsystems • Plano, TX, United States
IT Support Analyst

IT Support Analyst

TEKsystems • Plano, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • General Responsibilities :
  • Providing remote technical support for a fast-paced environment across multiple divisions, primarily focused on laptops (Windows PCs, Macs) and mobile devices.
  • Delivering exceptional, customer-centric service and effectively managing expectations to ensure high satisfaction through clear communication and timely issue resolution.
  • Developing and implementing best practices and processes to optimize the L2 Tech Escalations team's effectiveness.
  • Maintaining excellent written and verbal communication, actively participating in cross-training initiatives, and contributing to site-level operational readiness and process enhancements.
  • Efficiently managing assigned escalations, ad-hoc requests, and additional tasks while proactively identifying and addressing skill gaps.
  • Collaborating closely with the team lead, serving as a backup when required, and fostering partnerships across platforms and with organizational stakeholders to expand the team's capabilities.
  • Assisting with reports and metrics, providing regular updates to the team lead, and offering support to colleagues as needed.
  • Basic Quali
  • fi
  • cations :
  • High School Diploma, GED, or equivalent certification
  • At least 1 year of Technical Operations experience
  • At least 1 year of experience with IT systems and infrastructure
  • At least 1 year of experience with desktop platforms and operating systems
  • At least 1 year of with incident management and reporting tools
  • Preferred Quali
  • fi
  • cations :
  • Bachelor's Degree in Business, Information Systems, Computer Science
  • 2+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
  • ITIL Certification
  • 1+ year experience with ServiceNow
  • 2+ year of experience providing support for Windows 11, Mac OS X, iOS, and Android platforms
  • 2+ year of experience with the Google Suite and Chrome
  • Job Type & Location
  • This is a Contract position based out of Plano, TX.

    • Pay and Benefits
    • The pay range for this position is $28.00 - $36.00 / hr.

      Eligibility requirements apply to some benefits and may depend on your job

      classification and length of employment. Benefits are subject to change and may be

      subject to specific elections, plan, or program terms. If eligible, the benefits

      available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type
    • This is a fully onsite position in Plano,TX.

    • Application Deadline
    • This position is anticipated to close on Dec 16, 2025.

      h4>

      About TEKsystems :

      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      About TEKsystems and TEKsystems Global Services

      We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

      The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    [job_alerts.create_a_job]

    It Support Analyst • Plano, TX, United States

    [internal_linking.similar_jobs]
    Service Desk Analyst - Level 1 Technical Support

    Service Desk Analyst - Level 1 Technical Support

    Zones • Richardson, TX, US
    [job_card.full_time]
    When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one : Zones – ...[show_more]
    [last_updated.last_updated_variable_days]
    Analyst

    Analyst

    TradeJobsWorkforce • 75284 Dallas, TX, US
    [job_card.full_time]
    ESSENTIAL JOB FUNCTIONS Analyzes global markets for IT Services, servers, storage, backup, IT security, productivity software, remote monitoring services, hyperconvergence and IoT.Studies SMB and m...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Desk Analyst

    Service Desk Analyst

    Tech Mahindra Business Process Services • Plano, TX, United States
    [job_card.full_time]
    The Service Desk Analyst is responsible for providing first-level technical support to end users by addressing IT-related queries and issues. This role involves diagnosing and troubleshooting hardwa...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Support Analyst

    Support Analyst

    Rehrig Pacific Company • Dallas, TX, US
    [job_card.full_time]
    The purpose of this role is to implement and support our Vision software, Assembly, and Distribution systems for both internal and external customers. This position serves as a primary point of cont...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Application System Analyst Senior - IM Support Business

    Application System Analyst Senior - IM Support Business

    Christus Health • University Park, TX, US
    [job_card.full_time]
    The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their ass...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    IT Site Support Tech II

    IT Site Support Tech II

    Chewy • Richardson, Texas, USA
    [job_card.full_time]
    Are you a tech-savvy animal lover who enjoys solving complex problems Were seeking a friendly and proactive IT Support Specialist to join our pet-friendly office and help our team thrive!.The IT Si...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Support Admin

    IT Support Admin

    CornerStone TTS • Richardson, Texas, United States
    [job_card.full_time]
    IT Support Admin Type : Long-term Contract Location : Richardson, TX Work Setting : Onsite Compensation : $14–$17 / hour What You’ll Do Support employees via phone, voicemail, and email Assist with gener...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Support Specialist II

    IT Support Specialist II

    Texans Credit Union • Richardson, Texas, USA
    [job_card.full_time]
    We are member-owned and operated in the Dallas metro area and are looking for people to join our team who love a challenge and enjoy helping others to truly make a difference!.We are seeking experi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT SYSTEMS ANALYST

    IT SYSTEMS ANALYST

    PSN Services LLC • Plano, TX, US
    [job_card.full_time]
    To provide first-class health care that puts YOU first.Our vision reflects our commitment to excellence : .Through robust physician partnerships, become a nationwide leader in compassionate, quality ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IS Analyst

    IS Analyst

    Lever Demo - IS Opportunities • Dallas, Texas, United States, 75201
    [job_card.full_time]
    We are a great company with a track record of success.Thank you for taking the time to connect with us!.[show_more]
    [last_updated.last_updated_30]
    ITAM Analyst

    ITAM Analyst

    United IT Solutions • Frisco, TX, United States
    [job_card.full_time]
    Strong communication and project management skills to advise customers on the best way to maximize the value from their SAS products Installation and configuration of SAS software and components in...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Application Support

    Application Support

    Akkodis • Plano, TX, US
    [job_card.full_time]
    Charlotte, NC / Plano, TX / Kennesaw, GA(Hybrid).Responsibilities include monitoring applications to ensure 100% SLA compliance and preparing Root Cause Analysis (RCA) documents.The rate may be negoti...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior IT Security Analyst

    Senior IT Security Analyst

    Busey Bank • Frisco, TX, United States
    [job_card.full_time]
    The Senior IT Security Analyst is responsible for managing activities relating to monitoring and responding to security events. The analyst is responsible for monitoring application, host, and netwo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Customer Trust Analyst, Premier Support

    Lead Customer Trust Analyst, Premier Support

    Thomson Reuters • Frisco, TX, United States
    [job_card.full_time]
    We're looking for a customer-facing professional with a consultancy or advisory background to support our Premier customers with their security and compliance needs. This role is ideal for someone w...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Support Specialist

    IT Support Specialist

    Revel Staffing • Dallas, TX, us
    [job_card.full_time]
    [filters_job_card.quick_apply]
    IT support across office and field operations.This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end-users.Th...[show_more]
    [last_updated.last_updated_30]
    IT Support Manager

    IT Support Manager

    Sangoma • Dallas, TX, US
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communi...[show_more]
    [last_updated.last_updated_30]
    IT Programmer Analyst, Practitioner (Dashboard Specialist)

    IT Programmer Analyst, Practitioner (Dashboard Specialist)

    VDart Inc • Frisco, TX, United States
    [job_card.temporary]
    [filters_job_card.quick_apply]
    Job Title : IT Programmer Analyst, Practitioner (Dashboard Specialist) Job Location : JRA Building, PGA Campus Job Type : Long-term contract [show_more]
    [last_updated.last_updated_variable_days]
    Loan Support Analyst - CMBS Servicing - Midland

    Loan Support Analyst - CMBS Servicing - Midland

    Dallas Staffing • Dallas, TX, US
    [job_card.full_time] +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]