Donor Care Associate

Duties :

• Donor Care & Communication Serve as the primary point of contact for all incoming donor communications via phone, email, and in-person interactions.
• Respond promptly and accurately to donor inquiries regarding donations, order status, receipts, and annual statements.
• Manage the Donor Care email account, ensuring all correspondence receives timely, professional responses.
• Process donations and constituent orders in Salesforce and coordinate with the Logistics team to resolve fulfillment or delivery issues.
• Provide consistent, high-quality customer service that strengthens donor relationships and reflects the ministry’s mission.
• Reception & Guest Experience Greet and welcome all visitors, guests, and vendors in a warm, professional manner, ensuring they are properly checked in and directed to the appropriate department.
• Answer incoming phone calls with attentiveness and efficiency, assessing caller needs and routing them to the correct staff or department.
• Maintain visitor logs, create and issue badges, and manage sign-in procedures for all guests and vendors.
• Assist visitors such as sales representatives or job seekers, collecting information or resumes and contacting the appropriate department for follow-up.
• Maintain the reception area as a welcoming, organized, and secure environment.
• Administrative & Data Support Maintain and update donor records in Salesforce, ensuring accuracy and consistency across all records and communications.
• Assist in managing the inventory and fulfillment of donor recognition materials such as acknowledgment letters, thank-you cards, and gifts.
• Coordinate with volunteers and staff involved in donor appreciation initiatives, including handwritten notes, emails, and calls.
• Support departmental administrative needs including meeting scheduling, data entry, and task coordination as assigned.
• Safety Awareness & Facility Coordination Remain alert and aware of surroundings to maintain safety and security for staff and guests.
• Participate in regular safety trainings and drills to ensure adequate implementation of front desk safety protocols (e.g.
• Lobby911, WVPP, etc) Monitor designated security cameras and immediately report any unusual or suspicious activity to the appropriate safety personnel.

Coordinate with Facilities and IT to ensure voicemail greetings and signage reflect office closures, holidays, or special events Prepare and distribute the Daily Room Set-Up and Task Schedule for the Day Porter Primary Other duties and projects as assigned by supervisor to support department and organizational needs Qualifications :

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE :

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT :

This core competency includes :

BIBLICAL COMMISSION :