Slot Performance Manager

Slot Technician Department Manager

Primary responsibilities include ensuring management of the Slot Technician Department, the proper appearance and operation of slot equipment, management of Slot Project Technicians, and maintaining compliance with all state laws, regulations, and company internal policies and procedures regarding gaming devices and the personnel that maintain them. Responsible for all slot projects and moves on the gaming floor. All primary duties require the exercise of discretion and independent judgment.

Essential Job Function :

• Manage Slot Technician Department and personnel, including responsibility for selecting, managing, and directing the work of direct reports, including managing hiring, terminations, advancements, promotion, discipline, and all other direct report personnel matters
• Responsible for monitoring for compliance with, implementing measures applicable to, and ensuring compliance with all laws, regulations, and company policies and procedures regarding gaming devices and gaming personnel
• Ensure required documentation of slot moves, maintenance and repair logs, purchase orders, and requisitions for slot machine parts and supplies are completed and properly stored appropriately
• Develop and manage the budget for the Slot Technician Department. Participate in the modification of resources due to changes in the business plan or volumes
• Produce reports, analyze data, and review all slot activities and performance with the Technology Director and / or Executive Director of Operations. Meet with other management staff as necessary
• Review reports and statistical data for malfunctions or other problems, and ensure implementation of appropriate maintenance and repair lists
• Responsible to hire, train, coach, and evaluate Slot Technician staff
• Shall be able to troubleshoot various slot equipment problems or malfunctions
• Shall be able to solve complex problems as it relates to slot performance and slot performance software
• Maintain strict confidentiality relative to all financial data, departmental information, and policies
• Create and maintain professional working relationships with personnel from various departments and regulators
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat, and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses, or bottles left by guests
• Maintains monetary and paperwork accuracy and efficiency within department / property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently
• Cross-train in other departments
• Other duties as assigned