Operations Analyst

Operations Analyst JLL

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves : As an Operations Analyst at JLL, you will support facilities management and finance operations through detail-oriented oversight of work order management, vendor coordination, and financial compliance processes. This role requires you to manage and oversee work orders within the Corrigo system while ensuring complete and accurate data entry throughout the work order lifecycle from initiation through completion. You'll create and manage Purchase Orders for JLL service provider partners while working directly with vendors to ensure proper documentation submission including detailed quotes, invoices, and supporting materials that reflect JLL's commitment to operational excellence and financial accuracy.

What your day-to-day will look like :

Work Order & System Management :

Manage and oversee work orders within Corrigo system while ensuring complete and accurate data entry

Monitor work order lifecycle from initiation through completion while maintaining system integrity

Ensure proper financial coding and cost center allocation for all work orders in Corrigo system

Generate reports from Corrigo system for management review and financial analysis

Maintain work order documentation standards and ensure compliance with established workflows

Vendor Management & Procurement :

Create and manage Purchase Orders (POs) for JLL service provider partners with comprehensive oversight

Support Facilities Management team with contracted vendor scheduling and coordination

Work directly with vendors to ensure proper documentation submission including detailed quotes, invoices, and supporting materials

Enforce company policies regarding vendor documentation requirements and upload procedures

Review vendor submissions for completeness and accuracy before processing payments

Communicate documentation deficiencies to vendors and guide them through correction processes

Service Coordination & Documentation Compliance :

Schedule vendor support for repairs, maintenance, minor works, and various work requests

Track service requests through completion to ensure timely resolution and client satisfaction

Provide clear information and direction to vendors, facilities staff, and service providers

Ensure excellent coordination and execution of work with minimal disruption to operations

Verify that all vendor quotes and invoices are properly uploaded to designated systems per company policy

Train vendors on proper documentation procedures and system requirements

Escalate non-compliance issues and work with vendors to implement corrective actions

Financial Analysis and Reporting :

Support financial data management with strong attention to detail and accuracy

Assist with cost center allocation and financial coding for operational expenses

Generate comprehensive reports for management review and decision-making support

Maintain organized documentation systems for audit and compliance purposes

Required Qualifications :

Bachelor's degree in Accounting, Finance, or related field (or equivalent experience)

2-3 years of experience in accounting, finance, or vendor management

Strong attention to detail and accuracy in financial data management

Excellent communication and customer service skills for effective stakeholder engagement

Proficiency in accounting software and Microsoft Office Suite

Ability to manage multiple priorities and meet deadlines in fast-paced environment

Key Competencies :

Problem-solving and analytical thinking for effective issue resolution

Strong organizational and time management skills

Collaborative approach with cross-functional teams

Adaptability in fast-paced environment with changing priorities

Professional communication with internal and external stakeholders

Preferred Qualifications :

Experience with Corrigo system or similar CMMS platforms

Background in facilities management or commercial real estate operations

Knowledge of vendor management processes and procurement procedures

Understanding of financial coding and cost center allocation processes

Career Development :

This role offers an excellent opportunity to contribute to JLL's operational excellence while developing expertise in both accounting and vendor management within the commercial real estate industry.

Location : Onsite / Hybrid

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

On-site Indianapolis, IN

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay