Service Desk Specialist (Colorado Springs)

What Youll Do :

Serve as the first point of contact for users needing technical assistance

Handle support requests by phone or ticketing system

Troubleshoot issues involving software, hardware, networks, access, and user accounts

Identify recurring problems by reviewing historical data and system records

Escalate tickets to specialized teams when needed

Keep documentation, records, and databases up to date

Communicate clearly and professionally with users at various levels

Minimum Qualifications (Mandatory) :

AA Degree in a related field with at least 3 years of relevant experience

OR High School diploma with 5 years of related experience and a valid certification

Must meet DoD 8140 IAT II compliance (Security+ CE qualifies)

Must be a U.S. Citizen

Must possess and maintain an active TS / SCI security clearance

Preferred Skills & Background :

Strong communication and customer service abilities

Experience handling or supporting DoD-related equipment

Familiarity with Unix, Linux, or Solaris operating systems

Comfort working in high-visibility, fast-paced environments

Understanding of secure messaging systems or defense communication platforms