Service Advisor

FLOATING Service Advisor

As a FLOATING Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others. You will be traveling between both of our locations in the Kansas City area. We welcome individuals who are new to the automotive industry but with previous roles in customer service retail sales restaurant industry or hospitality.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
• Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

What We Offer :

Offers of employment are contingent upon successfully passing a background screening including a criminal background check a review of motor vehicle records and verification of social security number.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1