Account Manager - North America

Account Manager

Introhive is seeking an experienced Account Manager for a dynamic job opportunity in North America. As a rapidly growing scale-up, Introhive offers an exciting, diverse daily experience with ample room for personal and professional growth. The ideal candidate is a skilled communicator with a passion for research and exceptional organizational abilities, coupled with a thirst for continuous learning. In this role, you will play a pivotal part in Introhive's expansion, working closely with the RVP for North America and collaborating with a dedicated team to cultivate a robust customer base spanning diverse industries. Your contributions as an Account Manager will significantly impact our success by fostering and nurturing customer relationships within the SaaS realm.

The Account Manager role is responsible for the success of Introhive's existing customers by developing trusted relationships within accounts, creating new opportunities via Introhive's portfolio of products, and driving revenue growth & retention.

What You'll Do

• Ownership of the entire customer life cycle, focusing on growth opportunities, customer satisfaction, renewals.
• Acquire new business and incremental revenue via existing clients
• Meet and exceed monthly, quarterly, and annual revenue targets
• Keep an accurate forecast for your territory and alert internal teams to any retention risks to formulate effective resolution strategies.
• Create various customer touchpoints by identifying and engaging key stakeholders within the Customer organization.
• Initiate proactive discussions to identify new opportunities within existing accounts and ensure that key stakeholders are aware of Intorhive's multi-product offerings
• Collaborate with Customer Success Managers to develop account plans and strategies that promote revenue growth and expand market share within these accounts.
• Aim to exceed expectations with every interaction, contributing significantly to Introhive's market reputation as we scale and adapt our products to meet the needs of business customers.
• Present, pitch, and run product demonstrations as required
• Self-generate client opportunities
• Work closely with pre-sales, lead generation, inside sales, and commercial sales teams within International
• Serve as the advocate and representative of the customer to the product team and other cross-functional groups.
• Work closely with marketing to enable digital, account-based marketing (ABM) and cold sales leads (SQL's) for the region
• Research customers and uncover potential new business and opportunities
• Utilize CRM (Salesforce) to track and manage all pertinent information related to leads and opportunities.
• Stay up-to-date on industry trends and product features
• Gain an in-depth knowledge of the Introhive platform
• Where needed, host online presentations, product demonstrations and meet clients in person to deliver workshops
• Travel Occasionally : Meet with clients and attend industry events as needed.

What We're Looking For

Success Looks Like

Why Introhive?

At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. That's why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team that's got your back.