Personal Lines Client Manager

Position Summary

• With some guidance and/or direction, leads client service including ALL primary activities listed below.
• May deliver renewal messaging to some clients.
• Majority of time spent on standard process steps.Often auto-renewals.

Primary Responsibilities
Primary Activities (60% or more of time)

• Evaluates exposures and renewal quote
• Review upcoming renewals and determine which accounts warrant remarket
• Make coverage recommendations,
• Utilize comparative rater tool to obtain quotes
• Transact agency billing (where applicable)
• Obtain signed binding and notifies carriers
• Reviews binding documents for accuracy

Other Responsibilities, as applicable

• Setup and maintain accurate account details, contacts, and policy information in EPIC
• Process renewals, endorsement, acknowledgments, cancellations and proofs of insurance
• Attach, organize, and name documents in EPIC
• Initiate endorsements, proofs of insurance and invoices
• Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change request, etc.
• Create activities in EPIC and assign to applicable team member
• May be responsible for pulling items such as MVR, CLUES, Risk Meters, RCE etc.

Work Experience

• 3+ years’ experience in Personal Property and Casualty with a comprehensive understanding of insurance coverages

Professional Licenses/Certifications

• Must hold state Property & Casualty insurance license

Essential Skills/Competencies

• Functional knowledge of Excel specific to creating, formatting, and evaluating formulas and working within templates. Must be skilled in Excel, Word, and other MS Office products.
• Maintains effective relationships with client, co-workers, and colleagues. Viewed as a team player and is cooperative and collaborative.
• Able to obtain firsthand customer information and use it for improvements in placements and services.
• Has an understanding of guaranteed cost program design and coverage forms. Able to provide consultation of coverage needs.
• Strong written, oral, and interpersonal communication skills. Sets to achieve day-to-day objectives within the context of specified solutions. Develops and implements work plans for completing projects.
• Able to consistently perform/produce quality work, understands the urgency in various tasks, and consistently meets timelines.
• Proficient in self-serve portals and manages client training and utilization.
• Follows a well-established set of activities.
• Able to solve difficult problems that are not routine, but not overly complex.
• Ability to work in a fast paced environment with some instruction and a high degree of accuracy and attention to detail.

Education

• HS Diploma or equivalent

Compensation
This position is located in New York. The base salary for this position at the time of this posting may range from $52,000- $56,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit for more details.

Physical Demands
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.