IT Support Systems Administrator (Bellingham)

IT Support Systems Administrator

Coastal Administrative Services, Inc.

Position Summary

The IT Systems Administrator is a full-time, in-house technical resource responsible for managing and maintaining CASs core IT infrastructure and providing hands-on support to employees across all departments. This role replaces the historically outsourced support model and brings essential day-to-day oversight in-house, ensuring faster response times, tighter control over system security, improved uptime, and better alignment with operational priorities.

The IT Systems Administrator will manage identity and access, workstation deployment, email routing and distribution lists, Office 365 administration, hardware / software troubleshooting, and general Tier 12 technical support. The role also supports internal automation initiatives and collaborates closely with Operations, Implementation, and Software teams.

Key Responsibilities

Identity, Access, and Directory Management

• Administer Microsoft Active Directory (user accounts, security groups, GPOs, password resets, permissions).
• Maintain Azure AD management, MFA configuration, and security policies.
• Provision and de-provision accounts across all CAS systems (O365, VBA, Egnyte, SharePoint, VPN, Proprietary Tools).

Email & Collaboration Systems

Endpoint & User Support

Productivity & Workflow Tools

Automation, Scripting & Technical Operations

Security & Compliance

Vendor & Infrastructure Coordination

Required Skills & Experience

Soft Skills & Behavioral Expectations

Reporting Structure