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Mobile Service Coordinator
Mobile Service CoordinatorBill Jarrett Ford • Avon Park, Florida, USA
Mobile Service Coordinator

Mobile Service Coordinator

Bill Jarrett Ford • Avon Park, Florida, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the role coordinates and manages all Mobile Service activities within the dealership.

Skills / Knowledge - knowledge of Service Advisor functions knowledge of dealership operations customer focused business acumen people leader

Qualities - trustworthy personable good communicator confident decisive organized skilled in conflict management dependable adaptable thorough

Responsibilities

Manage RO Process

Mobile Service Advisor

  • RO creation
  • Ensure correct parts
  • RO closeout
  • Process payment
  • Manage Parts Process

Coordinate with Parts Department to ensure parts availability for repair

  • Coordinate with Parts Department to add additional sales
  • Ensure Mobile Service Units are loaded with needed parts for repairs
  • Add parts to the RO as required
  • ensure unused parts are accounted for and added back into inventory
  • Schedule

    • Take incoming Mobile Service requests

  • Determine scheduled day and time maximizing route optimization
  • Route

    • Utilize Route Optimization to set Mobile Service appointments

  • Dispatch

    • Dispatch appropriate Mobil Service Unit and Technician for requested repair

  • Determine if repair request is within the Mobile Service scope
  • Customer Communication Prior to and During Repair

    • Confirm customer appointment

  • Communicate day of Mobile Service status
  • Customer Follow-Up

    • Ensure customer satisfaction

  • Marketing

    • Solicit Fleet business

  • Promote Mobile Service

    • Required Experience :

    IC

    Key Skills

    Active Directory,Customer Service,Cloud,PowerShell,OS,Windows,Database,Infrastructure,Linux,Java,Technical Assistance,Procedures,hardware,Technical Support,UNIX

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Mobile Service Coordinator • Avon Park, Florida, USA

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