Help Desk CoordinatorVirtualVocations • Murfreesboro, Tennessee, United States
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Help Desk Coordinator
VirtualVocations • Murfreesboro, Tennessee, United States
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- serp_jobs.job_card.full_time
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A company is looking for a Help Desk Coordinator II.
Key Responsibilities
Address and resolve network, device, and equipment issues effectively
Assess and manage Tier I support tickets, escalating to Tier III as necessary
Conduct remote troubleshooting for network-related problems
Required Qualifications
High School Diploma or GED
Proficiency in network and wireless troubleshooting
More than 2 years of customer service experience
Over 1 year of technical support experience
Familiarity with Ruckus, Juniper, and Cambium Access Points
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Help Desk Coordinator • Murfreesboro, Tennessee, United States
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