Talent.com
Customer Service Representative

Customer Service Representative

LeadStack Inc.San Francisco, CA, United States
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Greetings from LeadStack! Hope you are doing well and staying safe! We have an immediate contract position with our direct client.

If you are interested and available, please respond with your resume ASAP and suggest some times when I can call you.

Job Details :

Title : Customer Service Representative

Location : Remote

RATE : $21.4 / hr W2

DURATION : 2 / 24 - 3 / 18

HOURS : 10-6p EST

TOP SKILLS :

  • Customer service exp
  • 1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
  • G-suite / Slack

Job description :

This will be a remote role covering a 10am-6pm ET shift.

You're excited about this opportunity because you will...

  • Proactively reach out to customers to fulfill orders
  • Address ad-hoc customer issues with empathy and urgency
  • Execute workflows that ensure we exceed customer expectations
  • Identify trends & communicate findings to the broader teams to improve our processes
  • Be a part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

    • We're excited about you because...

  • You have a Bachelor's degree or equivalent amount of work experience
  • You have 1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
  • You are a highly-motivated individual that can work independently
  • You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
  • You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
  • You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone
  • You are above average in technological fluency - and are especially comfortable with Google Sheets

    • Bonus points for...

  • Familiarity with G-Suite, Slack
  • Previous experience in grocery & convenience

    • Best Regards,

    Mohammed Yousuf

    Sr. Recruiter

    415-787-8681

    E Mohammed.Yousuf@leadstackinc.com A.

    611 Gateway Blvd, Ste 120

    South San Francisco, CA 94080

    www.leadstackinc.com

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    Customer Service Representative • San Francisco, CA, United States

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