Talent.com
General Manager
General ManagerPapa Johns • Columbia, Missouri, United States
General Manager

General Manager

Papa Johns • Columbia, Missouri, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]
About the Job:
THIS IS A CORPORATE POSITION.

Responsibilities:
Is it your calling to be known as a team leader who ensures customers receive a world class service experience? Can you put together the winning team? Do you want to have fun, learn new skills, and earn extra cash? If so, your dream job is right here with the Papa John's family!
Physical Demands:
While performing the duties of this job, the team member is regularly required to stand, talk, hear, use hands repetitively, handle, or feel, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend, twist, reach with hands and arms including above shoulder level, crouch or stoop, kneel, repetitive use (or motion) of arms, hands, and feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 25 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 25 pounds.

Working Conditions:
Working conditions are normal for a restaurant environment.

ADA:
Papa John’s will make reasonable accommodation(s) in compliance with the Americans with Disabilities Act of 1990, including changes made by the ADA Amendments Act of 2008.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.

Job Summary:
The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.

Duties and Responsibilities (other duties as assigned):
  • Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards.
  • Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
  • Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
  • Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Education, Experience & Certifications:
  • Two years successful restaurant management or supervision experience preferred.
  • High school diploma (or equivalent) required.
  • Serv-Safe/Local/State Food Service Certification.
  • Basic accounting including invoice reconciliation and financial statement analysis.
  • Cash management skills.
  • Bilingual in certain markets.
  • Must have a driver’s license valid under the laws of the state(s) where the team member works, insurance, satisfactory vehicle and ability to drive.
  • Must be 18 years of age or older.
  • Must be able to work long hours (50+ hours per week required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.

Functional Skills:
  • Analytical Skills: effectively uses data to generate insights for operations excellence.
  • Planning & Prioritization: highest impact, highest value.
  • Financial & Business Acumen.
  • Communicates Effectively and Candidly.
  • Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions.
  • Process Improvement: Strive to continually improve.
  • Ability to build and leverage talent.
  • Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise.
  • Ability to effectively communicate, inform, and influence senior leaders.
  • Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects.

Our Values:
  • EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork.
  • DO THE RIGHT THING – Integrity, Character and Community.
  • PEOPLE FIRST – Customer and Team member Focus.
  • INNOVATE TO WIN – Think Differently and Lead Change.
  • HAVE FUN – It’s Pizza, It Has To Be Fun.

Our Core Competencies:
  • CUSTOMER FOCUSED - Put the customer’s needs first.
  • RESULTS DRIVEN – Commit to achieving objectives.
  • INNOVATIVE MINDSET – Open to new ideas and ways of doing business.
  • STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking.
  • COLLABORATION – Work together in the most effective way.

Papa Johns is an equal opportunity employer.


    [job_alerts.create_a_job]

    General Manager • Columbia, Missouri, United States

    [internal_linking.similar_jobs]

    Assistant General Manager

    Hardee'sMoberly, MO, United States
    [job_card.full_time]

    The Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee's restaurant in support of the Brand Vision, Mission, and Promise while role mode...[internal_linking.show_more]

     • [job_card.promoted] • [job_card.new]

    General Maintenance Technician

    Neighborhood LTC Pharmacy IncColumbia, MO, US
    [job_card.full_time]

    Join our 100% employee-owned pharmacy team!We’re hiring.Neighborhood LTC Pharmacy Technicians Help:.Talk with clients on the phone.Operate our cool med-cup packing machines .Enter data into our com...[internal_linking.show_more]

     • [job_card.promoted]

    General Manager

    RB American GroupMoberly, MO, United States
    [job_card.full_time]

    Manager at Flynn Arby's, you will have the chance to showcase your leadership skills, collaborate with a dedicated team, and contribute to the flawless execution of our operations.Responsibilities:...[internal_linking.show_more]

     • [job_card.promoted]

    General Manager

    Chipotle Mexican GrillColumbia, MO, United States
    [job_card.full_time]

    CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience.Chipotle has always done things differently, both in and out of our restaurants.We are changing the face...[internal_linking.show_more]

     • [job_card.promoted]

    Retail District Manager in Training

    WARRENTON OIL GROUPColumbia, MO, United States
    [job_card.full_time]

    Store Managers are responsible for the proper and efficient operation of their store, following all company policies and procedures to ensure the location operates smoothly and contributes to the c...[internal_linking.show_more]

     • [job_card.promoted] • [job_card.new]

    Assistant Manager

    Valvoline IncCOLUMBIA, MO, US
    [job_card.full_time]

    As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager.Change’s (VIOC) service experience from all other providers.In addition to working on cars and ta...[internal_linking.show_more]

     • [job_card.promoted]

    Director of Sales, Vilter Gas

    CopelandJefferson City, MO, United States
    [job_card.full_time]

    We are a global climate technologies company engineered for sustainability.We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies.We protect te...[internal_linking.show_more]

     • [job_card.promoted] • [job_card.new]

    General Manager

    Arby's, Flynn GroupJefferson City, MO, United States
    [job_card.full_time] +1

    Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants.Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other...[internal_linking.show_more]

     • [job_card.promoted] • [job_card.new]

    General Manager

    Arby'sMoberly, MO, US
    [job_card.full_time] +1

    Flynn Arby’s joined Flynn Group in 2018 with the acquisition of 300+ restaurants.Today we are the largest Arby’s franchisee in the world and continue grow by building new stores and acquiring other...[internal_linking.show_more]

    Business Development Manager

    Slice Merchant ServicesJefferson City, MO, US
    [job_card.full_time]

    Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...[internal_linking.show_more]

     • [job_card.promoted]

    General Manager(01515) - N. Morley

    Domino's Pizza LLCMoberly, MO, United States
    [job_card.full_time]

    Great things are happening at Domino's Pizza, we're searching for top candidates who want to be part of the best pizza company in the world and in every neighborhood!.If you are adaptable, self-mot...[internal_linking.show_more]

     • [job_card.promoted] • [job_card.new]

    Store Manager - Spencer's

    Spencer'sColumbia, MO, US
    [job_card.full_time]

    Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...[internal_linking.show_more]

     • [job_card.promoted]

    General Manager In Training Columbia, MO area

    Ace HardwareColumbia, MO, United States
    [job_card.full_time]

    The General Manager in Training (GMIT) is responsible for training and developing in all store operations in order to prepare the individual to promote into a General Manager position within an ass...[internal_linking.show_more]

     • [job_card.promoted]

    General Manager

    papa johnsColumbia, Missouri, US
    [job_card.full_time]

    Job Summary The General Manager for Corporate Restaurant Operations m ana g es and ass u m es r espons i b ili t y f or a l l f un c t i ons o f a P apa Johns r e s t au r a n t t o ens u r e r e s...[internal_linking.show_more]

     • [job_card.promoted]

    General Manager

    Sodexo Live! (Salary)Columbia, MO, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]

    At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members.Working with Sod...[internal_linking.show_more]

    Manager

    Chili's Grill & BarJefferson City, MO, United States
    [job_card.full_time]

    This location is operated by an independent franchise owner.When applying, please note that current job availability is found by clicking the link to the franchise specific hiring website.Acts as t...[internal_linking.show_more]

     • [job_card.promoted]

    KFC Restaurant General Manager

    KFCMoberly, MO, US
    [job_card.full_time]

    Looking for a rewarding career in the fast-food industry? KBP Foods, a leading franchisee of KFC, is hiring a Restaurant General Manager for our growing team.With over 800 locations nationwide, we ...[internal_linking.show_more]

    Chevrolet District Sales Manager - St. Louis East

    General MotorsJefferson City, MO, United States
    [job_card.full_time]

    District Sales Manager- Chevrolet.The selected candidate will assume territorial responsibility in East St.This role may be eligible for relocation benefits.It means being present at stores in dire...[internal_linking.show_more]