Customer Retention Representative

A company is looking for a Part-Time Customer Retention Representative to engage with policyholders and help retain life insurance coverage.

Key Responsibilities

Handle inbound calls from policyholders to understand their needs and explore retention options

Proactively contact customers with lapsed policies to discuss recovery opportunities and payment solutions

Assess individual policyholder situations and recommend appropriate coverage adjustments

Required Qualifications

High school diploma or equivalent

Basic Microsoft Office skills, including Word, Excel, and Outlook

Minimum typing speed of 30 wpm

Experience in a call center environment preferred

Some insurance and / or sales experience preferred