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Patient Advocate - Pittsburgh, PA
Patient Advocate - Pittsburgh, PAPatient Funding Alternatives • Pittsburgh, PA, US
Patient Advocate - Pittsburgh, PA

Patient Advocate - Pittsburgh, PA

Patient Funding Alternatives • Pittsburgh, PA, US
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Job Description

Job Description

Patient Advocate

UPMC

ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program . You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.

This role demands mission-driven advocacy , proactive problem-solving , empathetic communication , and resilience —all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.

We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.

Key Responsibilities

Patient Engagement & Advocacy

  • Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.
  • Assess family dynamics and adapt communication style to effectively meet their needs.
  • Obtain necessary authorizations and documentation from patients / families.
  • Foster trust with patients while maintaining appropriate professional boundaries.
  • Demonstrate cultural competence and empathy when engaging with vulnerable populations.

HIPP Enrollment & Case Management

  • Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).
  • Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.
  • Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.
  • Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.

    • Program Maintenance & Benefit Coordination

  • Clarify how employer-provided health insurance works in coordination with Medicaid.
  • Verify and update ongoing patient eligibility for HIPP to maintain continuity.
  • Assist with resolving insurance-related issues upon request from patients or clients.

    • Technology & Documentation

  • Utilize CRM / case management system to manage referrals and patient records.
  • Upload, scan, and securely transmit required documentation.
  • Record patient interactions meticulously in compliance with privacy and legal standards.
  • Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.

    • Client & Hospital Relationship Management

  • Represent the organization as the onsite contact at the hospital.
  • Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.
  • Always uphold the organization’s values with ethical integrity and professionalism.

    • Required Qualifications

  • High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.
  • Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.
  • Ability to pass hospital credentialing, including vaccinations and drug / alcohol screening.

    • Preferred Qualifications

  • Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.
  • Training in motivational interviewing, trauma-informed care, or medical billing / coding.
  • Continuing education in Medicaid / Medicare eligibility, health equity, or patient advocacy.
  • Three-Five years’ experience in patient-facing roles within a healthcare setting.
  • Full Bilingual proficiency in Spanish is strongly preferred.

    • Core Skills & Competencies

    Technical Skills-Preferred

  • Proficiency with CRM or case management systems.
  • Knowledge of Medicaid / Medicare eligibility and benefits coordination.
  • Ability to interpret medical billing and insurance documents.
  • Strong compliance-based documentation practices.

    • Interpersonal Skills

  • Active listening and empathetic communication.
  • De-escalation tactics for emotionally distressed patients.
  • Cultural awareness and sensitivity in communication.
  • Collaboration with cross-functional teams, including hospital and internal staff.

    • Key Traits for Success

  • Mission-Driven Advocacy – Consistently puts patient needs first.
  • Ego Resilience – Thrives amid adversity and changing demands.
  • Empathy – Provides compassionate support while ensuring professionalism.
  • Urgency – Balances speed and sensitivity in patient interactions.
  • Detail Orientation – Ensures accuracy and completeness in documentation.
  • Cultural Competence – Demonstrates respect and understanding of diverse experiences.
  • Adaptability – Successfully operates in evolving policy and procedural environments.

    • Why Join Us?

    As a Patient Advocate , you’ll make a real difference - helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD / LTD, Life Insurance, and more.

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    Patient Advocate • Pittsburgh, PA, US

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