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Training and QA Lead
Training and QA LeadMaximus • Memphis, US
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Training and QA Lead

Training and QA Lead

Maximus • Memphis, US
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Description & Requirements

Maximus is looking to hire a Training and QA Lead.

This position is remote but will occasionally require travel to the work site in Alexandria, Virginia. The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.

Essential Duties and Responsibilities :

  • Support the design, development, and distribution of training programs and materials.
  • Develop and support the design, development, and distribution of training programs and materials.
  • Establish and communicate the training methodologies to participants.
  • Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
  • Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.

Job-Specific Essential Duties and Responsibilities :

  • Design, develop, and implement training curriculum
  • Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
  • Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
  • Maintain continuous monitoring of call and chat quality
  • Conduct regular calibrations with the team to ensure quality standards are understood
  • Conduct feedback sessions with Analysts based on monitoring results
  • Conduct regular calibrations with the team to ensure quality standards are understood
  • Support leadership with assigned duties and acts as the department's subject matter expert

    • Minimum Requirements

  • High School diploma or equivalent with 2-3 years of experience.
  • Bachelor's degree preferred.
  • May have additional training or education in area of specialization.

    • Job-Specific Minimum Requirements :

  • Due to contract requirements candidates must be U.S. citizens whithout dual citizenship with another country
  • Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
  • Bachelor's degree in related field of study strongly preferred
  • 5 years in Learning and Development and quality role
  • Experience with DTMO TAC processes, policies and systems
  • Working knowledge of DTMO terminology
  • Ability to create new curriculum and update existing curriculum
  • Must be able to provide feedback to a team and individual
  • Must know the ADDIE (or other applicable) learning and development lifecycle
  • Must be able to work on site in Alexandria, VA

    • Preferred Skills and Qualifications :

  • Experience with eLearning tools and Learning Management Systems (LMS)
  • Excellent written and oral communications and presentation skills.
  • Ability to work independently

    • EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

    Minimum Salary

    25.00

    Maximum Salary

    48.86

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