Club General Manager

The Club General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure your team follows superior customer service guidelines.
• Recruit, hire, train and develop a high performing team consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Schedule team and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly employee payroll.
• Resolve employee issues or concerns, exercising diplomacy and professionalism.
• Escalate member, staff and club issues to Area Manager

Involved in all front desk related activities including :

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Club cleaning and maintenance
• Take prospective members on tours and new member sign up.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening / closing of gym.
• Oversee cleanliness and maintenance of facility
• Ensure safety of team, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that your team is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits, if applicable.
• Prepare all HR related forms and send to Corporate Payroll Team.

Qualifications / Requirements

• At least 1 year management experience.
• At least 2 years customer service experience. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Basic computer proficiency.
• A passion for fitness and health.
• High energy, with an upbeat and positive attitude!
• Punctual and reliable.
• Strong listener with the ability to empathize and problem solve.
• High School diploma / GED equivalent preferred.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will encounter cleaning chemicals during shift.
• Movement, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.

Mission Statement

At Supreme Fitness Group, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits include

• Free Black Card gym membership at all in-network locations. Use of gym facilities and all Black Card amenities
• Benefits including : medical, 401k, and supplemental insurance.
• Discounts on merchandise sold at the club.
• Discounts on movie tickets, theme parks, hotels, attractions, and more.
• A fun, energetic work environment with a fast-growing organization.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.