Job Description
Our client is a renowned manufacturer of industrial equipment and machinery, with a focus on providing high-quality solutions for the oil and gas industry. With decades of experience and expertise, they have built a reputation for reliability, efficiency, and innovation in the design and production of pumping units, power transmission products, and automation systems. They are looking to add an VFD / VSD Field Engineer to join their team in Odessa, TX . This opportunity is a Direct Hire role that comes with several perks including full benefits, paid holidays, and paid time off.
Responsibilities :
Troubleshooting and Diagnosis
- Identify issues : Use diagnostic tools, analyze symptoms, and communicate with end-users to understand the problem.
- Resolve technical problems : Resolve hardware, software or system failures through on-site intervention.
Installation and Setup
Installation of equipment : Training and assistance for the set up and installation of hardware, software, and systems at client sites.Configuration : Configure devices, networks, or applications to meet client needs and specifications.Test systems : Ensure all systems are functioning correctly after installation, performing tests to verify performance.Maintenance and Repair
Perform routine maintenance : Set up training for conducting regular checks, updates, and upgrades for the prevention of system downtime and improve performance.Repair or replace parts : If equipment malfunctions, diagnose the issue and repair or replace damaged components.VSD repairs : Train onsite personnel on the testing and repair of variable speed drive chassisCustomer Support and Training
Customer interaction : Serve as the primary point of contact for internal and external customers needing technical assistance or guidance.Provide training : Train internal personnel as well as partners on how to use or maintain systems and devices effectively, including troubleshooting basic problems.Develop FAQs or user guides : Create documentation or guides to help the company and partners solve common issues independently.Perform training seminars : participate with customer and internal training seminarsRelationships : partner with operations to better understand their needs and focus to effectively manage training and support programsSystem Optimization
Optimize settings : Adjust configurations or settings to improve performanceTeamwork : Work with the Automation Tech support team to communicate successes and opportunities for improvementReporting and Documentation
Create reports : Document issues, solutions, service actions taken, and customer feedback.Log service history : Keep detailed records of support calls, repairs, or replacements for future reference and warranty purposes.Common Issues : Coordinate with the electrical team to understand reoccurring issues and determine solution to minimize reoccurrenceCollaboration with Remote Teams
Coordinate with headquarters : Collaborate with remote technical support teams and engineers to solve complex problems.Provide updates : Communicate progress and solutions back to management or remote support staff as needed.Testing and Verification
Reported issues : Work with Missouri City engineering to resolve issuesFW testing : test new FW releases in field environment to ensure proper operationProduct Development
Development : Participate in group discussions for the development and improvement of products3rd party products : Work with 3rd party vendors to test and develop new product offeringsTravel and On-Site Visits
Travel to client locations : Field support often involves traveling to client sites, sometimes requiring extended travel or overnight stays, especially for remote locations.Schedule visits : Plan and coordinate site visits based on urgency and availability.International Travel : In some instances, international travel may be required for training purposesSafety and Compliance
Follow safety protocols : Adhere to safety guidelines, particularly when handling electrical equipment, hazardous materials, or working in environments with specific regulations.Ensure compliance : Ensure that installations, repairs, or modifications comply with industry regulations, client policies, and legal requirements.Driving : Follow company guidelines and the use of Motive APPSafety Meetings : Participate in weekly safety meetingsSkills Required :
Technical knowledge : Intimate understanding of hardware, software, and communication systems.Problem-solving : Ability to quickly diagnose and resolve technical issues.Communication skills : Ability to explain complex technical concepts in a simple, clear manner.Customer service : Professional demeanor and patience when dealing with clients.Time management : Ability to manage multiple tasks and service calls efficiently.#INDOMNI