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VFD/VSD Field Engineer
VFD/VSD Field EngineerOmniForce Solutions • Odessa, TX, United States
VFD / VSD Field Engineer

VFD / VSD Field Engineer

OmniForce Solutions • Odessa, TX, United States
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  • [job_card.permanent]
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Job Description

Our client is a renowned manufacturer of industrial equipment and machinery, with a focus on providing high-quality solutions for the oil and gas industry. With decades of experience and expertise, they have built a reputation for reliability, efficiency, and innovation in the design and production of pumping units, power transmission products, and automation systems. They are looking to add an VFD / VSD Field Engineer to join their team in Odessa, TX . This opportunity is a Direct Hire role that comes with several perks including full benefits, paid holidays, and paid time off.

Responsibilities :

Troubleshooting and Diagnosis

  • Identify issues : Use diagnostic tools, analyze symptoms, and communicate with end-users to understand the problem.
  • Resolve technical problems : Resolve hardware, software or system failures through on-site intervention.

Installation and Setup

  • Installation of equipment : Training and assistance for the set up and installation of hardware, software, and systems at client sites.
  • Configuration : Configure devices, networks, or applications to meet client needs and specifications.
  • Test systems : Ensure all systems are functioning correctly after installation, performing tests to verify performance.
  • Maintenance and Repair

  • Perform routine maintenance : Set up training for conducting regular checks, updates, and upgrades for the prevention of system downtime and improve performance.
  • Repair or replace parts : If equipment malfunctions, diagnose the issue and repair or replace damaged components.
  • VSD repairs : Train onsite personnel on the testing and repair of variable speed drive chassis
  • Customer Support and Training

  • Customer interaction : Serve as the primary point of contact for internal and external customers needing technical assistance or guidance.
  • Provide training : Train internal personnel as well as partners on how to use or maintain systems and devices effectively, including troubleshooting basic problems.
  • Develop FAQs or user guides : Create documentation or guides to help the company and partners solve common issues independently.
  • Perform training seminars : participate with customer and internal training seminars
  • Relationships : partner with operations to better understand their needs and focus to effectively manage training and support programs
  • System Optimization

  • Optimize settings : Adjust configurations or settings to improve performance
  • Teamwork : Work with the Automation Tech support team to communicate successes and opportunities for improvement
  • Reporting and Documentation

  • Create reports : Document issues, solutions, service actions taken, and customer feedback.
  • Log service history : Keep detailed records of support calls, repairs, or replacements for future reference and warranty purposes.
  • Common Issues : Coordinate with the electrical team to understand reoccurring issues and determine solution to minimize reoccurrence
  • Collaboration with Remote Teams

  • Coordinate with headquarters : Collaborate with remote technical support teams and engineers to solve complex problems.
  • Provide updates : Communicate progress and solutions back to management or remote support staff as needed.
  • Testing and Verification

  • Reported issues : Work with Missouri City engineering to resolve issues
  • FW testing : test new FW releases in field environment to ensure proper operation
  • Product Development

  • Development : Participate in group discussions for the development and improvement of products
  • 3rd party products : Work with 3rd party vendors to test and develop new product offerings
  • Travel and On-Site Visits

  • Travel to client locations : Field support often involves traveling to client sites, sometimes requiring extended travel or overnight stays, especially for remote locations.
  • Schedule visits : Plan and coordinate site visits based on urgency and availability.
  • International Travel : In some instances, international travel may be required for training purposes
  • Safety and Compliance

  • Follow safety protocols : Adhere to safety guidelines, particularly when handling electrical equipment, hazardous materials, or working in environments with specific regulations.
  • Ensure compliance : Ensure that installations, repairs, or modifications comply with industry regulations, client policies, and legal requirements.
  • Driving : Follow company guidelines and the use of Motive APP
  • Safety Meetings : Participate in weekly safety meetings
  • Skills Required :

  • Technical knowledge : Intimate understanding of hardware, software, and communication systems.
  • Problem-solving : Ability to quickly diagnose and resolve technical issues.
  • Communication skills : Ability to explain complex technical concepts in a simple, clear manner.
  • Customer service : Professional demeanor and patience when dealing with clients.
  • Time management : Ability to manage multiple tasks and service calls efficiently.
  • #INDOMNI

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    Field Engineer • Odessa, TX, United States

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