As a Client Success Associate, you'll jumpstart your marketing career by learning the ins and outs of the industry from day one. This entry-level role is ideal for relationship-driven digital marketers who flourish in dynamic, fast-paced environments. If you're ready to grow and make an impact, submit your resume!
Qualifications :
- Bachelor's degree or equivalent education and experience
- 1+ years of professional experience in a marketing or business setting preferred
- Possess strong written, and verbal communication skills with a desire to hone and develop presentation skills for both internal and external stakeholder presentations
- Ability and desire to foster positive business relationships
- Confident, curious, high-energy, self-motivated, solutions-oriented, and a proven ability to be a positive team player
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills, including the ability to establish project milestones and keep all internal team members on task
- Above-average level of personal organization with a high attention to detail and the ability to prioritize competing deadlines
- Strong sense of personal accountability to goals, deadlines, and problem resolution
- Ability to de-escalate conflicts and remain calm in stressful situations
- Must be personable and friendly
- Ability to conduct occasional, short, business-related travel
- Applicants must be authorized to work in the United States. Employer sponsorship is not available.
Responsibilities :
Provide support to Client Success Managers and the Client Success team, handling tactical implementation, project coordination, and operational details that keep client campaigns running smoothly. This includes, but is not limited to :Manage project timelines and ensure deliverables are completed on schedule
Project manage creative production requests and approvalsFacilitate information flow between CSM, clients, and cross-functional teamsMonitor daily Client performance and flag anomalies or issues to CSMPull and prepare data and insights for CSM analysis and client reportingPrepare meeting materials and follow-up documentationDevelopment of decks and presentation slidesAssist with QA checks for campaigns and creativeSchedule and attend meetings and take and log thorough notes for necessary internal stakeholdersIncludes assisting with onboarding of accounts and corresponding tasks as requestedManage, or support, a portfolio of clients as determined by billables and pending client-facing training and experience. For these clients, duties may include the following;Project confidence and professionalism as a representative of Strategy Labs to the client
Serve as the client subject matter expert (SME), providing guidance and addressing challenges on work / project management and collaboration with clientsHelp to manage and resolve any critical situationsBuild strong, long-term relationships with clients by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needsConduct or support weekly, quarterly, and annual digital marketing performance reviews to ensure the client understands agency efforts and the correlation of marketing metrics to overall business growth with support for data analytics and insights from media teamCreate and manage tasks to ensure all internal and external deadlines are metResolve any issues proactively and ensure client goals are metProvide insight and relay the voice of clients to internal teamsEngage in "Radical Candor" as a means of productive dialogue between coworkers and clients for growth and areas of opportunity