Web Systems Services Engineer

Location :

4910 Tiedeman Road, Brooklyn Ohio

Location

Mobile, in office 2 days a week.

Job Summary

This position provides critical infrastructure support to internal and external banking applications, vital to the success of KeyBank. This role provides middleware support for IBM WebSphere Application Server (WAS), IBM HTTP Server (IHS), IBM Business Automation Workflow (BAW), and other various middleware components. Experience scripting and automating infrastructure processes and administration duties is key to this role.

Essential Functions

• Contribute to the design, delivery, automation, and support of infrastructure services and solutions; partners cross-functionally to come up with solutions.
• Builds, maintains, and documents infrastructure components for work assigned; performs peer reviews.
• Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.
• Embraces mentorship and training from senior engineers; shares own perspective on KeyBank processes and / or applicable trends and previous experiences.
• Tests continuous improvement ideas to reduce expenses and / or improve efficiency.
• Follows and recommends IT standards (e.g. info security, audit, compliance, etc.).
• Assesses the technical viability of new and existing solutions and capabilities.
• Contributes to technical documentation, specifications, and project artifacts to deliver : mature monitoring, improved resiliency, and high availability.
• Manage infrastructure performance, predict, and proactively report bottlenecks.
• Partner with IT areas to implement performance targets for business applications.
• Contribute to continuous innovation initiatives to enhance client service, efficiency and reliability.
• Support process improvement assignments and offer guidance on best practices and policies.
• Work with third party vendors regarding problem resolution.
• Work system down infrastructure issues, critical to the bank’s line of business and customers
• Provides 24 / 7 "on-call" technical support on a rotating basis.

Education

Work Experience

Skills

Core Competencies

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and / or discretionary incentives.

Please click for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date : 03 / 27 / 2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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