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Sr Director, Order Management
Sr Director, Order ManagementAdidas • Portland, OR, US
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Sr Director, Order Management

Sr Director, Order Management

Adidas • Portland, OR, US
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  • [job_card.full_time]
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Transformation Leader For Wholesale Order Management And Fulfillment

Lead the transformation of Wholesale Order Management and Fulfillment across SCM North America. This role is at the heart of driving operational excellence, ensuring clean and accurate orderbooks, and delivering on-time, in-full performance from order intake through invoicing. You'll partner across functions to optimize processes, unlock automation, and maximize top-line sales all while shaping the future of supply chain for one of the world's most iconic brands.

Key Responsibilities

  • Set the Strategy : Create the vision for the order management and fulfillment team, processes enhancement, and services that align with NAM Wholesale priorities and SCM standards.
  • Drive Operational Excellence : Own the holistic E2E Order-to-Cash process, ensuring compliance, accuracy, and speed while achieving financial targets.
  • Lead Innovation : Champion automation, orders integration, and system enhancements to reduce manual work and accelerate execution.
  • Deliver Results : Manage budgets, shipping forecasts, and KPIs to optimize cost-to-serve and maximize sales.
  • Collaborate Locally and Globally : Act as the NAM leader in ERP and process changes, partnering with IT, Supply Chain, Finance, and Digital teams to deliver strategic initiatives.

For a more detailed overview, please see below :

  • To develop and implement the channel specific organizational set-up, services, and processes in line with the sales channel classifications and related US WHS strategic priorities and policies
  • To ensure the order profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring
  • To ensure a proper "Order to Cash Process" from order entry and after sales service, which is driven by high orderbook conversion in line with the NS forecast.
  • To ensure full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals
  • To interact with Supply Chain and Tech teams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets.
  • Drive KPI achievements relative to order intake and Management processes.
  • Responsibility for process improvements, efficiency enhancements and system automation practices across the end-to-end scope of Orderbook Management, inclusive if but not limited to Order Release Rates, Order Block Management, Orderbook Reconciliation.
  • Overall orders blocks management in accordance with budgeted level.
  • Build automation and efficiencies of order integration to improve the speed of execution and decrease manual administrative tasks.
  • To support the compliance of terms with our Trade Terms and policies.
  • To ensure seasonally that all ranged articles are enabled for integration of sales orders and drive EDI efficiencies for order intake.
  • To ensure proper administration, documentation, and financial reconciliation of the customer base.
  • Be the market business leader on global Policies, ERP Systems and Process changes within NAM WHS Order Integration and Management.
  • Drive continuous planning, process, system and service improvements with the goal of achieving on time delivery as well as supporting strategic business priorities.
  • Represent the NAM Wholesale and aTS market in discussion with IT, Supply Chain and Digital groups in order to provide input and execute for day-to-day business success.
  • Develop and execute SCM Fulfilment strategy in accordance with countries uniqueness (US & Canada).
  • Centralize and unify US & Canada processed to operate as one NAM function.
  • Own and drive projects securing progress and benefits to the adidas-Group as a whole and Wholesale and aTS business through the SCM strategy and on time and in budget.
  • Partner with NAM Finance to ensure alignment and to steer achievement of sales targets.
  • Manage decision process to maximize sales of Wholesale and aTS while controlling the overall cost for the Supply Chain and Wholesale and aTS Operations.
  • Responsible for Wholesale and aTS outbound freight budget / spend control.
  • Accountable for outbound shipping forecasts and achieving forecast accuracy across network.
  • Accountable for NAM Wholesale and aTS returns and cancelations forecast in close partnership with finance / fulfillment planning.
  • Work cross functionally with Deployment, OMNI OPS, Order Fulfillment, Transportation, WHS excellence and DC Ops functions to ensure OTIF execution of deliveries against requirements and priorities.
  • Contribute to the Global Operations strategic project work streams by partnering with Global Logistics and IT to ensure relevance and integrity of Wholesale and aTS.
  • Support the development, planning and execution of the SCM Wholesale and aTS strategic portfolio with a tight interface to all the SCM teams and key counterparts in Global Logistics, Global IT and Global Wholesale.
  • Maintain a close relationship to GOPS functions and Global and local IT acting as focal point for DTC adidas-Group.
  • Establish governance and execution control of the routing process for WHS / aTS across NAM.
  • Ensure enough DN coverage to achieve invoicing target for the month.
  • Responsible for bottom's up shipping file consolidation and inputs gathering governance.
  • Responsible for PF management process and plan execution tracking.

    • Personnel :

  • To use #MYBEST for performance appraisal and development of the Order Management team.
  • To manage, recruit for and develop the Order Management organization to achieve all relevant targets.
  • To inspire, lead and drive a performance culture within the Order Management teams.
  • To set personal objectives, targets, guidelines and assess all direct reports.

    • Key Relationships :

  • Sales Operations + Development, Supply Chain WHS Excellence, Orderbook Fulfillment, Launch Fulfillment, Tech, HR and Legal.

    • Knowledge, Skills, and Abilities :

  • Ability to think strategically, understand complex business challenges and formulate effective solutions designed to improve results.
  • Ability to inspire performance in a executional space and achieve desired results in a fast-paced, multi-tasking environment.
  • Ability to form effective relationships with stakeholders to influence the business decisions.
  • Ability to understand and interpret legal contracts.
  • Ability to conduct and analyze research related to ERP systems, industries, markets, and competitors.
  • Possess strong organizational, problem solving, negotiation, analytical and resolution skills.
  • Ability to travel domestically and internationally 20% of the time, in some cases with limited or no notice.
  • Ability to make drive continuous improvement and automation of tasks to increase productivity.
  • Experience setting a shared vision, strategy and direction for the team.
  • Experience building organizations with strong teams and truly committed staff - evidenced by employee retention and engagement.
  • Demonstrated ability to bring out the best in others through coaching and mentoring and through the provision of honest feedback.
  • High degree of systems expertise, specifically related to ERP systems such as SAP AFS.
  • Strong expertise in EDI (Electronic Data Interchange).
  • High personal impact and high communication skills.
  • Strong team player with proven ability to work cross functionally to achieve goals and objectives.

    • Requisite Education and Experience / Minimum Qualifications :

  • Preferred Bachelor degree, with work experiences in Customer Service / Tech / Supply Chain.
  • Minimum of 10 years of industry related experience or equivalent combination of education and experience.
  • Minimum 5 years' experience of people and operational management.
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