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Enterprise Technical Account Manager
Enterprise Technical Account ManagerKaav, Inc. • Mountain View, CA, US
Enterprise Technical Account Manager

Enterprise Technical Account Manager

Kaav, Inc. • Mountain View, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]
W2 Position

Role: Enterprise Technical Account Manager

Work Location: MOUNTAIN VIEW, CA

Job Description:

  • Pixel Enterprise Technical Account Manager
  • Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OS
  • Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware workspace One/Intune/Ivanti/SOTI etc
  • Candidates should be able to apply broad technical knowledge of Pixel device and is conversant with functionalities, features & capabilities including Pixel's core hardware components such as custom chipset
  • Experienced in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities
  • Ability to do initial triage and understand the customer Pixel/Android enterprise related tech queries and work within Google for a quick resolution.
  • Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs)
  • Strong interpersonal and collaboration skills to effectively understand and respond to customer technical requirements

Preferred qualifications:

Certification of Android Enterprise certified Associate or Higher

Retail, government and finance domain knowledge and experience

Services and Deliverables:

  • Service
  • Category Services Deliverables
  • Pixel Enterprise
  • Technical
  • support
  • Act as the Primary Interface to Pixel's large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.
  • Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team
  • Bug management, ensuring fixes are targeted at the appropriate projects and
  • Timely handling of customer queries
  • Meet or beat Metrics defined regarding time taken from initial customer outreach to final bug resolution
  • Key measurement is the efficacy in answering Enterprise customers technical queries that should optimize the cycle time as in point above that bugs are routed appropriately and followed up.
  • Tracking and prioritization of bugs and the communication of bug status to stakeholders
  • Escalation on customer priority: Work closely with Google's leads to resolve and escalate critical issues to get support from the organization
  • Ability to understand customers' new requirements related to Pixel or Enterprise
  • Carry out tasks that involve provisioning and flashing of devices, shipping, logistics
  • Regular customer meetings and updates to be shared with Google and customer leads
  • Summaries of customer defects raised in Buganizer, reproduced (as required), assigned, managed to closure, and synchronized with Enterprise bug systems; regular status reports on open/closed issues, risk areas, and performance against SLAs (as required)

--

Thanks & Regards,

Vamshi Krishna

Senior Technical Recruiter

KAAV Inc.

3925 75th St, Suite 101 A, Aurora IL - 60504
Email: vamsi.m@kaavinc.com : P: +1 (847) 603-4032
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Enterprise Technical Account Manager • Mountain View, CA, US

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