Talent.com
Field Technician
Field TechnicianValsoft Corporation • Rockford, IL, US
Field Technician

Field Technician

Valsoft Corporation • Rockford, IL, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.permanent]
  • [filters.remote]
  • [filters_job_card.quick_apply]
[job_card.job_description]

About Valsoft

Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don’t flip companies—we operate them for the long term.

Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio.

About Fluent Software Group

Fluent Software Group is one of Valsoft Corporation’s operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most.

We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth.

About the Role

The Field Technician plays a critical role in delivering high-quality installations and technical support for WSI Technologies’ (a Valsoft / Fluent Software company's) suite of mission-critical recording solutions. This customer-facing role ensures systems perform reliably across enterprise, public safety, and government environments.

You will lead onsite deployments, configure systems, troubleshoot complex issues, and maintain customer SLAs—directly contributing to customer satisfaction, operational efficiency, and overall business performance.

Key Responsibilities

Installation & Configuration

  • Perform onsite and remote installations of WSI solutions, including servers, applications, and recording infrastructure.
  • Configure Microsoft desktop / server OS, virtualization platforms, and network-connected equipment.
  • Execute data center tasks (server racking, cabling, wiring, hardware testing) to ensure optimal system performance.

Troubleshooting & Support

  • Provide timely technical support in line with customer SLAs with clear, proactive communication.
  • Diagnose and resolve issues across hardware, software, networking, and the WSI product ecosystem.
  • Document all actions, findings, and resolutions for both internal teams and customer visibility.

    • Customer Communication

  • Communicate professionally via phone, email, messaging platforms, and onsite interactions.
  • Coordinate installation schedules, provide progress updates, and set clear expectations.
  • Relay relevant status information to Field Services, Support, Project Management, and other internal stakeholders.

    • Process & Product Improvement

  • Continuously expand knowledge of WSI products, Windows infrastructure, networking, and call-recording systems.
  • Provide feedback to improve documentation, installation processes, and product reliability.
  • Contribute to reduced deployment timelines, faster revenue recognition, and stronger customer retention.

    • Who You Are

    You are a proactive, customer-centric technical professional who thrives in dynamic environments. You enjoy hands-on problem solving, working directly with customers, and collaborating with internal teams.

    You remain calm and clear-headed during urgent situations and take pride in delivering exceptional service with accuracy and consistency.

    You likely demonstrate :

  • Strong troubleshooting instincts and a systems-thinking mindset.
  • Excellent communication skills with the ability to simplify technical concepts.
  • A growth mindset fueled by continuous learning.
  • Reliability, ownership, and exceptional attention to detail.

    • Qualifications

  • Experience with phone recording software / hardware preferred.
  • Experience with multi-platform Windows OS required.
  • Strong analytical and troubleshooting skills across hardware, software, and networking.
  • Experience troubleshooting network communication and connections.
  • Strong time-management and communication skills.
  • Experience with ITSM ticketing tools (e.g., ServiceNow or similar).
  • Active Directory and Exchange experience preferred.
  • Ability to work on ladders for wiring / cabling during installs and repairs.
  • Ability to routinely lift up to 70 lbs of equipment.
  • Relevant certifications highly desired :
  • NICE or other telephony systems
  • CompTIA A+, Network+, Server+, Security+
  • Microsoft Certified IT Professional (MCITP)
  • CCNA
  • Bachelor’s degree in Computer Science, Engineering, Mathematics, Business, or related field preferred.
  • Ability to travel up to 80–85%.
  • Must pass government site clearance background check.

    • Nice-to-Haves

  • Experience in public safety, law enforcement, or mission-critical system environments.
  • Prior field engineering or onsite customer-support experience.
  • Familiarity with call-recording ecosystems or telephony systems.

    • What’s In It for You

  • High Autonomy, High Impact : Operate independently and influence outcomes across critical customer environments.
  • Career Growth : Opportunities to expand into integration, operational excellence, and cross-company collaboration within a rapidly growing software group.
  • Culture of Learning : Strong commitment to continuous improvement and professional development.
  • Collaborative, Entrepreneurial Environment : Work alongside leaders across multiple industries—no two days are the same.
  • Comprehensive Benefits & Perks : Health, dental, and vision coverage, paid time off, and more.
  • Employee Events & Team-Building : Regular opportunities to connect across our global network.

    • Join us and help scale companies the right way—without losing their entrepreneurial edge. At Valsoft and Fluent, you’ll have an impact from Day 1.

    #WSI

    [job_alerts.create_a_job]

    Field Technician • Rockford, IL, US

    [internal_linking.similar_jobs]
    Field Service Technician

    Field Service Technician

    Atlas Badger Toyotalift • Janesville, WI, US
    [job_card.full_time]
    Do you have a passion for working on cars, forklifts or other heavy equipment? Do you want to turn your hobby into a career? Check out what we can do for you!. We are currently hiring full-time.Fiel...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Diesel Fleet Tech III - Earn $34 / Hour - $7.5k Sign-On Bonus + Benefits

    Diesel Fleet Tech III - Earn $34 / Hour - $7.5k Sign-On Bonus + Benefits

    Sysco • Milton, WI, US
    [job_card.full_time]
    Sysco is Now Hiring Diesel Fleet Technicians Lvl.Hour • - Plus a $600 Annual Boot & Tool Allowance.Outstanding Benefits Package - Up To $7,500 Sign-On Bonus for New Hires.We offer our colleagues...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Service Technician

    Field Service Technician

    All World Machinery Supply Inc • Roscoe, IL, US
    [job_card.full_time]
    Exciting Opportunity : Join our team as a Field Service Technician at All World Machinery Supply.As a Field Service Technician, you will have the chance to work hands-on with cutting-edge machinery ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Engineering Technician - Field

    Engineering Technician - Field

    Trilon Group • Rochelle, Illinois, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Are you an experienced engineering technician with a passion for hands-on construction observation? Fehr Graham is a fast-growing Midwest engineering environmental firm looking for a motivated Engi...[show_more]
    [last_updated.last_updated_variable_days]
    Travel Cath Lab Tech - $2574 / Week

    Travel Cath Lab Tech - $2574 / Week

    Premier Medical Staffing Services, LLC • Janesville, WI, US
    [job_card.full_time]
    Premier Medical Staffing Services, LLC is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Janesville, WI. Shift : 3x12 hr flex Start Date : ASAP Duration : 13 weeks Pay : $2574...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Cath Lab Tech - $2860 / Week

    Travel Cath Lab Tech - $2860 / Week

    Uniti Med • Janesville, WI, US
    [job_card.full_time]
    Uniti Med is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Janesville, WI.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $2860 / Week.Uniti Med provides career ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Maintenance Technician

    Field Service Maintenance Technician

    Advanced Technology Services (ATS) • Rockford, IL, United States
    [job_card.full_time]
    Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom.We are professionals in Industrial Maintenance and we make factories run better.Fundada en 1985...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Service Technician

    Field Service Technician

    Fibro Rotary Tables U.S. • Rockford, IL, US
    [job_card.full_time]
    Company : Fibro Rotary Tables US, Inc.FIBRO is a leading global supplier and pioneer in rotary tables and planetary systems. We offer the most comprehensive range of rotary table styles and sizes fro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Technician

    Field Technician

    TEKsystems • Rockford, Illinois, United States
    [job_card.full_time]
    TEKsystems is seeking field technician in Illinois (specifically Rochelle, Rockford, DeKalb, or Peru).DS3 / DS1 Installation and maintenance. SONET / DWDM installation and maintenance.Test equipment pro...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Service Maintenance Technician

    Field Service Maintenance Technician

    ATS - Industrial Maintenance • Rockford, IL, US
    [job_card.full_time]
    Performs competent break-fix & preventative maintenance.This includes but is not limited to : observing devises in operation to determine root cause of problem. dismantling devices to gain acces...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Electronics Technician II

    Electronics Technician II

    Element Materials Technology • Rockford, IL, United States
    [job_card.full_time]
    Element has an opportunity for an.Electronics / EMI Test Technician II.EMI (Electromagnetic Interference) tests, and use standard and precision instrumentation to take measurements of electronic, ele...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Cath Lab Tech - $2717.15 / Week

    Travel Cath Lab Tech - $2717.15 / Week

    AMN Healthcare Allied • Janesville, WI, US
    [job_card.full_time]
    AMN Healthcare Allied is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Janesville, WI.Shift : 8 hr days Start Date : ASAP Duration : 13 weeks Pay : $2717.Job Description &am...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Technician - Rockford, IL

    Field Service Technician - Rockford, IL

    ACT Power Services • Rockford, IL, US
    [job_card.full_time]
    ACT Power Services was created to provide industry leading services for our clients.As an independent service provider, we avoid conflicts of interest and maintain a complete focus on our clients&#...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Technician

    Field Service Technician

    American Extrusion International • South Beloit, IL, US
    [job_card.full_time]
    American Extrusion International is a global company engaged in the design, development, manufacture, installation and service of Grain Extrusion Equipment and other up / downstream accessories for t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Service Maintenance Technician

    Field Service Maintenance Technician

    Advanced Technology Services • Rockford, IL, US
    [job_card.full_time]
    Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom.We are professionals in Industrial Maintenance and we make factories run better.Fundada en 1985...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    RD&A Technician

    RD&A Technician

    Manpower Group Inc. • Beloit, WI, United States
    [job_card.full_time]
    Our client, a leading organization in the food and beverage industry, is seeking a RD&A Technician to join their team.As a RD&A Technician, you will be part of the Research, Development & Applicati...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Technician

    Lead Technician

    Durham School Services • Beloit, WI, United States
    [job_card.full_time]
    National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.Our ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Technician / Technologist - $2,579 to $2,860 per week in Winfield, IL

    Travel Technician / Technologist - $2,579 to $2,860 per week in Winfield, IL

    AlliedTravelCareers • Rockford, Illinois, US
    [job_card.full_time]
    AlliedTravelCareers is working with LRS Healthcare to find a qualified Technician in Winfield, Illinois, 60190!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits pack...[show_more]
    [last_updated.last_updated_1_day] • [promoted]