Customer Service Move Coordinator

Customer Service Move Coordinator

Position Title : Customer Service - Move Coordinator

Salary Range : $20-$22 / hour (higher rate considered for experienced van line move coordinators with at least 3 years of experience)

Location : Commack, NY - Must be able to work on-site - NO REMOTE WORK AVAILABLE

Overview : The Move Coordinator will be a key member of our growing move management team, operating primarily from Commack, NY. This role encompasses managing all tasks required to ensure smooth relocations for customers domestically and internationally while working closely with our van line partners, Mayflower and United Van Lines. The Move Coordinator will report directly to the Customer Service Supervisor.

Essential Responsibilities :

• Manage Mover's Suite Move Management and BlueZone software, including service orders for van lines and car carriers.
• Provide exceptional customer service to internal counselors, household goods networks, and assignees, ensuring compliance with established policies.
• Build and maintain strong relationships with network and non-network providers to facilitate successful relocations.
• Act as a subject matter expert for household goods activities and provide clear, timely communication to stakeholders.
• Ensure data accuracy by entering and maintaining relocation-related details in company systems.
• Generate and analyze reports to meet internal and client-specific requirements.
• Participate in regular reviews of household goods operations, providing updates and recommendations to management and clients.
• Show adaptability and creativity when completing assignments, and seek opportunities for professional growth.
• Support the implementation of new business processes, vendors, or services related to household goods relocations.
• Foster positive relationships with colleagues, management, and customers to maintain a collaborative work environment.

Qualifications and Skills :

Preferred Experience :