Program Assistant I-internal promotional opportunity

POSITION TITLE : Program Assistant I-internal promotional opportunity

COMPENSATIONRANGE : 53,400.00 - 53,400.00 USD per year

EMPLOYMENTCLASSIFICATION : Classified

DEPARTMENT : Maintenance & Trades

TARGET HIRE DATE : 1 / 6 / 2026

BENEFITS : UNC's CareerHub

• To be considered for this position, please apply directly through the State of Colorado's official job portal via the APPLY NOW link provided above (NeoGov). Applications submitted through platforms other than NeoGOV will not be reviewed.

To ensure full consideration, applications must be received by 11 : 59pm (MT) on 12 / 24 / 25 .

Position Summary :

The service center is the main point of contact for all campus maintenance concerns. This position receives and analyzes work requests and trouble calls, creates processes, and prioritizesdetailed work orders, dispatches appropriate work crews and operates the computerizedwork order system. The position provides status updates on in progress workorders. Support is provided for the Lockshop by cutting and issuing keys, maintainingkey issuance records and reports, providing key sets for various contractors, providing and updating key sets forFacilities Management personnel, University Police Department personnel, and Information Services personnel, andoverseeing the operation of the new campus-wide computerized ID Card Access / Perimeter Door Security system. The position providesscheduling support as needed for all Facilities Management shops and other areas within Facilities Management.

Following departmental guidelines andTMA procedures on a daily basis. Employee will find the most sensible andappropriate solution in resolving timesheet issues and errors. After data entry, proofreading isnecessary before completing the timesheetinto the TMA system. Compiles dataentry for 160 classified and 5 exempt employees and 80 hourly employees. whichtranslate to processing approximately 800-1000timesheets monthly. Tries to find themost sensible and appropriate solution to accomplish the unit's objectives inextending customer satisfaction. Thisincludes faster turn-around time in data entry and identifying proper reportingfor daily time records, workers comp and other types of leave. Typical problems encountered when timesheets are filled out incorrectly, wrong work order numbers, hours donot add up, hours not on the right shift, double time entry or not enoughhours.

Challenges consist of meeting timeconstraint deadlines for payroll and billing purposes. This also effects time constraints in resolving issues withtechnicians. Other challenges consist of errors found in auditing prior to entering the final payroll into the banner system. Other challenges appearing occasionally are providing internal auditors with accurate / complete information duringrandom audits of payroll and time records.

Resolution consists of locating thetechnician responsible for the timesheet, via email, phone, or in person.Researching information or conversing with immediate supervisor, sometimesreturning the timesheet to technician for correction and making sure it comes back on time and corrected. Investigating where error is, typically could be a wrong code or typo. All numbers must match 100%.

Job Duties :

Facilities Management Service Center-20%

Receivesand interprets detailed service requests and trouble calls from campusdepartments and assigns them to appropriateshop or contractor. Accesses andoperates computerized work order systems andassigns work orders to the appropriate shop. Creates and logs callback work orders in computerizedwork order system. Operates two-way radio system by dispatchingnumerous work crews to urgent calls for service. Delegates work to other employees as necessary to accomplishtasks. Answeringmulti-line telephone, typing documents, filing as necessary, and assisting walk-in customers is also required. Trains and supervises numerous student employees in ServiceCenter operations.

Key Issuance / Record Keeping-15%

Identifies appropriate key(s) for access to requested area(s),verifies authorized signatures for key issuance, and cuts a new key if required. Replaces broken or lost keys forkey holders by cutting a new key, and inthe case of a lost key, verifies key issuance signature authority to confirm that the key in question should be reissued. Creates and appropriatelyfiles key envelopes for returned keys. Updates and files key envelopes for returned keys. Updates computer key information and keyphysical paper) information databases. Prepares computerized reports for use by Facilities Management and / or by campus departments related to the key or ID CardAccess either required or issued for a designated building, room, or person. Establishes key issuance policies to ensure continuity in key issuance procedures. Maintains security of campus by enforcement of key issuance policies. Trains and supervises numerous student employees in the cutting and issuing of keys following keyissuance policies.

Key Maintenance-10%

Provideskey sets for FacilitiesManagement personnel, Information Services personnel, University Police Department personnel, and all other departments and temporary or seasonal personnel who require key sets by cutting and assemblinginto sets those keys which are essentialfor designated personnel. Maintains computer databasefor key set issuance. Inventories all key sets periodically to ensure accurate record keeping, and to replace worn or missing keys.

Liaison Between Facilities Management and Campus Community-10%

Assists callers and walk-in customers. Advises building representatives of necessary utility outages (e.g. water, electrical),listens to complaints and / or concerns about services provided by Facilities Management from customers and offers possible resolution. Provide updates regarding progress of work orders and related matters.

Card Access-10%

Operates and continually updates the computerized card access system. Schedule and perform minor service and adjustmentsfor hardware and schedule locksmiths to service larger issues. Program ID cards for authorized users, schedulesfor lock / unlock times for buildings.

Contractor Coordination-5%

Contacts and exchangesinformation with outside contractors, including pest control, elevator, etc., forwork orders requiring their attention.

Payroll and Onboarding-25%

Process Monthly and Semi-Monthly Payrollfrom reports generated from TMA and enter into the Banner System. Making surewe meet payroll deadlines. Regulatesthe Leave Book for Facilities Classified Staff by recording / tracking leave time from timesheets and entering them monthly in the Banner System. Processing the necessary paperwork as needed to makesure we are in compliance with rules / procedures. Regulate the Overtime of CompTime Earned and Comp Time Used for Classified employees.

New Employee Hiring and Onboarding

Manage the new hire process for thefollowing units : Facilities Management. This will include managing the process of filling vacant positions, posting jobs, responding to inquiriesabout job postings. Once a candidate is selected, the Program Assistant will beresponsible for the onboarding process including collecting and verifying allnew hire paperwork and ensuring access to necessary systems and software priorto their start date.

Other Duties-5%

WorkLeader

Trainingof service center personnel.

MeterReads for Electrical and Water Meters (on a monthly basis)

Records meter reads on aspreadsheet to upload to ENERGYCAP Software for accounting to compute their billing to the customers.

FacilitiesInventory

Update and Process yearly for StateBuildings by communicating with building coordinators to help with updating spreadsheets for changes in their buildings relating to who is occupying that room and which colleges are responsible for that room.Make necessary changes to TMA room numbers and work with Planning / Constructionfor drawing changes.

CallDuty

Create / manage / update FM call duty schedule rotation every 6 months.

Minimum Qualifications :

per Classified System

Benefits :

Benefits available includehealth, dental, vision, life and long-term disability insurance, as well as a selection of severaldefined contribution retirement plans for all full-time positions. Employees at UNC receivesick leave, and other leave options may be available based on position. Full-time employeesare eligible to receive tuition waiver benefits, as well as dependents and spousesof UNC Employees who are employed at 0.5 FTE or above areeligible for undergraduate dependent tuition grants of up to 50%. These tuition grants willcover in-state tuition charges. Further requirements may exist. Other benefits may beavailable based on position.

About UNC

The University of Northern Colorado is a public doctoral / research institution located in Greeley, Colorado. UNC's commitment to education began in 1889 and continues to be a transformational force for our students. Recognizedas a top university for social mobility, UNC is proud tobe a HispanicServing Institution and to serve more than 44% of our undergraduates who are the first in theirfamily to attend college. UNC is also committed to providing our faculty and staff with the support they need to succeed as professionals, educators, and in life. Please visit UNC's Career Hub,to learn more about UNC's strategic plan, school programs, and employee benefits. Go Bears!

EEO Statement The University of Northern Colorado offers an educational and workingenvironment that provides equal opportunity to all members of the UNCcommunity. In accordance with federal and state law, UNC prohibits unlawfuldiscrimination, including harassment, based on race, color, national origin,religion, age, sex, sexual orientation, pregnancy, disability, geneticinformation, and / or veteran status. UNC also prohibits discrimination based ongender identity, and gender expression. Retaliation against persons who opposea discriminatory practice, file a charge of discrimination, or testify for,assist in, or participate in an investigative proceeding relating todiscrimination is prohibited. Constitutionally protected expression will not beconsidered discrimination or harassment under this policy. It is theresponsibility of all departments, employees, and students to ensure UNC'scompliance with this policy.

ADA Accommodations The University of Northern Colorado is committedto providing reasonable accommodation to individuals with disabilities. If yourequire reasonable accommodation in completing this application, interviewingor otherwise participating in the employee selection process, please directyour inquiries to 970-351-2718 or human.resources@unco.edu.

Background Check

Satisfactory completion of a background check, educational check, and authorization to work in the United States is required after a conditional offer of employment has been made. The successful candidate must submit original transcripts within one (1) month of hire.

This position is contingent on funding from the Colorado State Legislature, approval by the Board of Trustees, and subject to the policies and regulations of the University of Northern Colorado.

Clery Act

In compliance with the Clery Act, the most recent University of Northern Colorado Annual Campus Security and Fire Safety Report is available online. A paper copy can be requested at the UNC Police Department. This report contains crime statistics and policy statements related to safety, conduct processes and Title IX investigations.