Field Customer Service Representative

Job Description :

Hobart Service an Illinois Tool Works Company has been in business for over 125years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service give back to the communities where they live and work and demonstrate the ITW values of Integrity Simplicity Trust Respect and Shared Risk.

This position is essential to delivering exceptional customer service Via email and telephonic interactions. The successful candidate will manage customer inquiries resolve issues promptly and work towards creating lasting customer relationships. The role also involves efficient management of multiple Outlook inboxes.

Job Description

These are the most significant job duties performed. The size scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• 40% Act as Inbound Customer Contact Across a Specific Market Area :

Respond to incoming customer communications efficiently and professionally

Log new service requests for the correct office

Additional responsibilities and projects as assigned

Qualifications

The successful candidate should possess :

Education and Work Experience :

Job-Specific Knowledge :

COMPETENCIES

Technical and Analytical Skills :

Time Management and Communication Skills :

Additional information

The candidate should be aware of the following physical demands and work environment characteristics :

Regularly required to stand; use hands to handle and talk or hear.

The noise level in the work environment is usually moderate.

HOURS OF WORK :

Why work for us

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability please contact Human Resources at to request assistance. No other requests will be acknowledged.

ITW is an value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Asan equal employment opportunity employerITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.

Compensation Information :

This position is posted for multiple geographic locations including California and Arizona. The pay rate will depend on the successful candidates qualifications and prior experience. The pay rate for this position is below :

California : $23.76 - $32.04

Arizona : $19.80 - $26.70

ITW is an equal opportunity employer. We value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer ITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.

Required Experience :

Unclear Seniority

Key Skills

CSS,B2C,Application Engineering,Actuary,AS 400

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 19 - 26