Quality Documentation Specialist

Quality Document Specialist/Technical Writer for QMS business processes

Quality Document Specialist/Technical Writer for business processes to join our Quality team as we build an effectively sized quality management system (QMS) to give us the foundation for continual improvement of our products and processes allowing us to scale, meet the needs of our business, and the changing needs of our customers. Every day, you will work with process owners across the business to assist them in building clearly written process documentation in accordance with both organizational needs and ISO 9001 requirements. This activity will include maintaining the QMS system and changes to the QMS documents.

Process documentation is the practice of recording and detailing the steps, workflows, and procedures involved in completing a task or business process. It is a reference guide to ensure consistency, efficiency, and standardization across an organization.

Responsibilities:

● Create business process documentation (flow charts, processes, procedures, work instructions, template) through collaboration with process owners and SMEs. This may include Gather existing material, in various formats, and re-create clear and concise process documentation.

● Coordinate meetings and information gathering sessions with Process owners and SMES

● Write clear, compelling, and error-free content.

● Write, edit, and proofread documents, simplifying complex information into accessible formats for the correct audiences.

● Leverage superior writing abilities, attention to detail, research skills to develop and finalize accurate, quality deliverables in a timely manner.

● Manage and improve the document library structure to enhance dependencies, searchability, control, and usability.

● Manage multiple projects simultaneously without impacting quality, delivery, or timelines.

● Ensure documentation satisfies ISO 9001 requirements.

● Maintain proper documentation version controls

● Create and process document changes

● Archive and distribute QMS documents

Desired skills:

● 10 years or more of previous experience in a similar role, creating and updating business processes in dynamic companies, in an effort to build out effective quality systems.

● Must be able to write clear, compelling, and error-free content using information gathered from verbal input as well as existing documentation.

● Must have expertise in writing, editing, and proofreading documents, simplifying complex information into accessible formats for the correct audiences.

● Prior experience in Project Management and Document Control is preferred

● Strong organizational skills and time management is required

● Experience with ERP (Salesforce, Oracle, etc.)

● Experience with Arena PLM and Jira

● Experience using Google office tools (Google docs, Google Sheets, Google Slides), flowchart software (Lucid Chart)

● Experience working in an ISO 9001 or similar environment.

● Paligo experience is a plus.