Customer Onboarding Manager (IoT Hardware Specialist)

Join Us At SafetyCulture

We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here."

People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast.

The scale is big. But the ownership's personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in.

About You :

• 3 years experience leading the end-to-end implementation and troubleshooting of IoT hardware and software in SaaS or enterprise software environments.
• Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives.
• Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment.
• A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Ability to actively listen, understand customer pain points and take action
• Flexible to support global coverage, including occasional off-hours meetings to collaborate with EMEA and APAC stakeholders.
• Preferred : Experience working with third party IoT hardware installers

How You Will Spend Your Time :

More Than A Job :

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.

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To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.